Note: If you receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step.If you don't allow the camera, you can still set up the authenticator app as described in Manually add an account to the app.

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

Training: Get up and running quick. Note: If you already had an account signed in to OneDrive and you want to add another account, click the OneDrive cloud icon up in the Menu bar, click the three dots to open the menu, and select Preferences.Click the Account tab, select Add an Account to start OneDrive Setup, and then sign in.

To help protect your privacy, the new Microsoft Edge sets tracking prevention to balanced by default. For increased protection, you can switch your tracking prevention to strict or block all third-party cookies.

Learn how to troubleshoot File Explorer problems in Windows. To open File Explorer in Windows 10, select its icon on the taskbar, press the Windows logo key + E on your keyboard, or select Start > Documents (directly beneath your user icon).. Here are some things to try if File Explorer won't open.

When someone shares a folder with you, it appears in the Shared section of your OneDrive.com.If you have Edit permissions to those shared folders, you can add them to the My files section of your OneDrive to make them easier to access and work with. If you want to view and access shared folders on your PC or Mac, install the OneDrive app and sync your folders to your device.

Möglicherweise erhalten Sie einen Verbindungsfehler, wenn Sie Ihr Outlook.com-Konto in mehreren E-Mail-Clients als IMAP konfiguriert haben. Wir arbeiten aktiv an einer Lösung und werden diesen Artikel aktualisieren, sobald wir über weitere Informationen verfügen.

Use Version History to view previous versions of files stored in OneDrive or SharePoint libraries.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Resolve Windows blue screen errors with tips and resources to do your own troubleshooting, or contact the Microsoft support if you need more help.