Check the device. If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC.

To pin Quick Assist to your taskbar so you can quickly get back to it, after Quick Assist is open, right-click (or press and hold) the icon on your taskbar > Pin to taskbar. If the old app icon still appears on your device, make sure you select the new app icon.

In the list next to Personalize your background, select Picture, Solid color, Slideshow, or Windows Spotlight (to see a new image from around the world every day).

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Learn how to install the latest version of DirectX to enable games and multimedia applications on your system.

Note: Use these steps for Windows programs.If you're having problems with an app you got from Microsoft Store, go to Fix problems with apps from Microsoft Store.

Recall actions are usually quick, regardless of how many recipients are involved. But if the recall request can’t be executed right away for some reason (e.g., the recipient’s mailbox is temporarily unavailable) we'll continue to retry for up to 24 hours before marking the recall as failed.

Note: If it’s been fewer than 10 days since you upgraded to Windows 10, your previous version of Windows will be listed as a system file you can delete.If you need to free up drive space, you can delete it, but keep in mind that you'll be deleting your Windows.old folder, which contains files that give you the option to go back to your previous version of Windows.

Tip: If you've clicked a link to one of our articles, you may need to select the back arrow in the Help pane to see the Still need help? option.

Notes: If you know your password, but just want to change it, go to account.microsoft.com Security tab, and select Change my password. If you know your username and password but they have stopped working, read My username and password have stopped working.