Important: If you turn on two-step verification, you will always need two forms of identification.This means that if you forget your password, you need two contact methods. Or if you lose your contact method, your password alone won't get you back into your account—and it can take you 30 days to regain access.

Look in the Surface app. The easiest way to find which Surface model you have is to use the Surface app. It shows the model name of your Surface device and each Surface accessory.

At Microsoft, we're guided by our AI principles, our Responsible AI Standard, and decades of research on AI, grounding, and privacy-preserving machine learning.Data privacy and security is a key principle of responsible AI. We aim to help our customers use our AI products responsibly, sharing our learnings, and building trust-based partnerships.

Contact Microsoft Office Support. Professional Direct Support for Microsoft 365 provides additional advisory support and proactive services to help plan, implement, maintain, and optimize Microsoft 365 solutions that align to your business's needs, as well as reactive support to assist you along the way.

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

Notes: You don't need a smartphone to receive a security code. Text messages may come from either "MSFT", a short number, or a mobile number.If you have requested a security code, you can trust the message that arrives.

The Microsoft Teams web app works for most desktop browsers, including Chrome, Firefox, and Internet Explorer.

自从我们在 2018 年 10 月首次宣布“你的手机”和“你的手机助手”应用以来，这是一个令人兴奋的旅程。 从那时起，我们就开始把所有重要的功能和内容从 Android 手机带到了 Windows 电脑。

Turn on Find my device. When you set up a new device, you can decide whether to turn on or turn off the Find my device setting. If you turned it off during setup and now want to turn it on, make sure your Windows device is connected to the internet, has enough battery power so it can send its location, and that you're signed in to the device using your Microsoft account.

Notes: If you don't see Go to Microsoft Store on the Activation page, contact your organization's support person.. If you made a substantial hardware changes to your device (such as replacing the motherboard) and you have a valid product key, try to activate Windows by phone.