The toolkit checks for updates and checks different parts of your Surface. You can skip the tests that don't apply to your issue. Tests include:

Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2

注意: 在Windows中获取驱动程序更新的最佳和最安全的方法始终是通过Windows 更新。如果在Windows 更新时遇到问题，则可能会看到 Update Windows 中的任何链接是否可帮助你先解决问题。

2. Fill out the form using a recognized device and location. If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office.

Test your camera with the Camera app. Select Start , then choose Camera from your apps. If you're asked to allow access to the Camera, select Yes.If the camera works in the Camera app, the problem might be with the app you're trying to use.

Info for Windows Insiders. If you’re an Insider and the current preview build isn’t working for you, select Start > Settings > System > Recovery .Next to Go back , select Go back.This won’t remove your personal files, but it’ll remove recently installed apps and drivers, and change settings back to their defaults.

Deinstallieren über das Startmenü. Wählen Sie "Start " > "Alle Apps" aus, und suchen Sie in der angezeigten Liste nach der App.

Select the Windows Security app from the search results, go to Virus & threat protection, and under Virus & threat protection settings select Manage settings.

The Health report starts off by showing you the last time a Device Health scan was run. The time displayed should be basically the current time, as Windows Security tries to run a Device Health scan when you open the Device performance & health page.. Beyond the time of last scan you'll see the status of the key areas that Device Health monitors:

In Windows, having a camera and microphone as part of your device lets you make Teams video calls, take pictures, record videos, and more. Many apps and services request and use the camera or microphone, and Windows settings give you control over which apps can use your camera or microphone.