If you know your username and password but they have stopped working, read My username and password have stopped working.. If you forgot your Microsoft account username or email address, and you have previously set up other security information on your Microsoft account, follow the steps below.

Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2

Notes: You don't need a smartphone to receive a security code. Text messages may come from either "MSFT", a short number, or a mobile number.If you have requested a security code, you can trust the message that arrives.

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

On the Choose an account screen, click the Microsoft account button.; On the Add your Microsoft account screen, enter the email address and password associated with your Microsoft account.; On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. (This makes sign-in, settings, and syncing happen automatically for all other Microsoft services.)

Tip: If you're already in Word for the web, get to the letter templates by going to File > New, and then below the template images click More on Office.com. You'll be on the Templates for Word page. In the list of categories, click Letters.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Billing & payments. Your dashboard is also where you can: Buy, renew, or cancel a subscription.

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如果“输入密码”窗口仍处于打开状态，请选择“忘记密码？. 如果没有，请选择下面的“重置密码”，输入要重置的帐户的用户名，然后选择“ 下一步”。 重置密码