Delete your Office Document Cache - Microsoft Support
Learn how to fix sync issues with Office and other cloud apps by deleting your Office Document Cache files. Follow the steps to perform a clean boot, delete cache files, and reboot and sync.
Applies To:
Office Upload Center 2013, Office Upload Center 2016, Office Upload Center 2010
October 13, 2015, update for Office 2010 (KB3054886)
This article describes update KB3054886 for Microsoft Office 2010 that was released on October 13, 2015. This update has a prerequisite.
November 11, 2014 update for Office 2010 (KB2837602)
Msosync.exe. 14.0.7137.5000. 911,032. 14-Oct-2014. 13:07. How to uninstall this update. Windows 7, Windows Vista and Windows XP. Click Start, and then click Run. Type Appwiz.cpl, and then click OK. Use one of the following procedures, depending on the operating system that you are running.
OneDrive for work or school troubleshooter - Microsoft Support
The OneDrive for work or school (SPOneDriveForBusiness) Diagnostic detects certain problematic conditions and collects information to troubleshoot Microsoft OneDrive for work or school issues. This diagnostic supports both OneDrive for work or school 2013 and 2015.
Applies To:
SharePoint in Microsoft 365, OneDrive (work or school), OneDrive for Mac, OneDrive for Windows
February 10, 2015 update for Office 2013 (KB2920735)
Fixes the issue in which the MSOSync.exe process may stop responding during initialization process because the sync progress fails.
August 11, 2015, update for Office 2013 (KB3055017)
Fixes the following issues: Office 2013 applications may crash because of an internal optimization task. Because of the crash of the MSOSYNC.exe process that is part of being triggered by Windows Task Scheduler, Microsoft OneDrive for Business files sometimes cannot sync.
October 4, 2016, update for Office 2016 (KB3118263) - Microsoft Support
This article describes update KB3118263 for Microsoft Office 2016, which was released on October 4, 2016. This update has a prerequisite. Be aware that the update on the Microsoft Download Center applies to the Microsoft Installer (.msi)-based edition of Office 2016.
May 12, 2015, update for Office 2010 (KB2965301) - Microsoft Support
Microsoft Office 2010 Service Pack 2. This article describes update KB2965301 for Microsoft Office 2010 that was released on May 12, 2015. This update has a prerequisite.
September 8, 2015, update for Office 2013 (KB3085493)
This article describes update KB3085493 for Microsoft Office 2013 that was released on September 8, 2015. This update also applies to Office Home and Student 2013 RT.This update has a prerequisite. Be aware that the update in Download Center applies to Microsoft Installer (.msi)-based edition of Office 2013.
March 8, 2016, update for Office 2013 (KB3114499) - Microsoft Support
Provides information about the Office 2013 update KB3114499 that was released on March 8, 2016.