Applies to. Things to try first. Disconnect accessories and make sure your Surface is charged. Wake it up with keyboard (Ctrl+Shift+Win+B) shortcuts. Force a restart, by pressing the power button for 20 seconds. 1. Disconnect accessories and make sure your Surface is charged.

The screen remains black when you turn your Surface on or wake it from sleep. Your Surface gets stuck on the Surface logo screen. Windows doesn't start correctly—for example, Windows goes to the Automatic Repair or the Choose an option screen at startup.

Resolving Blue Screen errors in Windows. Windows 11 Windows 10. Blue Screen errors (also sometimes called black screen errors or STOP code errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly.

Windows 11 Windows 10. Learn how to turn your Surface on, shut it down, restart and wake it, and put it into different power saving states. For general info about these power states and to learn how to change them, see Shut down, sleep, or hibernate your PC.

Run the Surface Diagnostic Toolkit. Select Start , search for Surface Diagnostic Toolkit, then select it in the list of results. If it's not already installed, you can download it from Microsoft Store. Get the Surface Diagnostic Toolkit. Follow the on-screen instructions in the Surface Diagnostic Toolkit. The diagnosis and repair time usually ...

If your Surface stops responding, or hangs, use the following methods to force a shutdown, and then restart. Be aware, though, that whenever possible, you should shut down your Surface in the normal manner. See Surface power states for ways to do this normally.

To wake the screen, use one of the following keyboard shortcuts: Windows logo key + P to choose a presentation or projection display mode. Ctrl + Alt + Del to display security options. For a black screen, use the following keyboard shortcut: Windows logo key + Ctrl + Shift + B.

Do not leave a battery-powered device in direct sunlight for an extended period. Do not immerse batteries in water or allow them to become wet. Do not use a battery if it has become wet. Do not attempt to dry a battery or battery pack with a hair dryer, in a conventional oven, or in a microwave oven.

Select your current power plan, and then click Change plan settings. Click Change advanced power settings, and then click Sleep. Click Hibernate After, and then set the time period after which to hibernate. (The default for the Surface Pro 4 and the Surface Book is 2 hours.)

Select Start , and then select Power > Hibernate. Press the Windows logo key + X on your keyboard, and then select Shut down or sign out > Hibernate. Note: If devices connected to your PC (like monitors, printers, or scanners) aren't working properly after waking up from sleep or hibernate, you might need to disconnect and reconnect your device ...