Learn how to turn your Surface on, shut it down, restart and wake it, and put it into different power saving states. For general info about these power states and to learn how to change them, see Shut down, sleep, or hibernate your PC. Turn on and wake To turn on or wake your Surface, press the power button and wait a few seconds. To find out where the power button is located, find out which ...

If your Surface becomes unresponsive or freezes, try the following steps to force a shutdown and restart: Important: Whenever possible, shut down your Surface using the standard method. For guidance, see Surface power states to learn how to turn off your device normally.

If your Surface won’t turn on, turns on and then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—here's what you can try to get it working again.

If Windows starts up slowly, runs slowly, or stops responding (freezes) on your Surface, here's info to help you get it working again. If Windows is frozen Force a shut down and restart Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen again (about 20 seconds), then release the power button.

If your Surface isn’t working as expected, the Surface app and Surface Diagnostic Toolkit can help you identify and fix common issues. Here’s how to get started: Check your device in the Surface app Run the Surface Diagnostic Toolkit Explore additional troubleshooting options Check your device in the Surface app Check the health of your Surface device using the Surface app. Open the ...

Press the Windows logo key + X on your keyboard, and then select Shut down or sign out > Hibernate. You can also set closing the lid or pressing the power or sleep buttons to hibernate your PC, if you so desire, using the same directions in To set your PC so it goes to sleep when you close the lid or press the power button.

Resolve Windows blue screen errors with tips and resources to do your own troubleshooting, or contact the Microsoft support if you need more help.

After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC. If you are having problems performing a reset If you are not able to use the Windows reset feature, here are some things to try: If possible, check for Windows Updates before performing the reset. This may help improve reliability.

More Information The ability to recover from sleep mode by pressing a key on the keyboard or by moving the mouse on a computer that supports ACPI is dependent on the computer's motherboard. This ability is disabled in older Intel motherboards, and the only way to wake the computer from sleep mode is to press the Power button.

Updates to the default screen and sleep settings now help you use energy more efficiently and extend battery life. You can find efficiency settings in Windows 11 at Settings > System > Power & battery . For a guided walkthrough of how each of the power and battery settings can improve your device's performance, click the button to open the Get Help app: Guided walkthrough in Get Help Key ...