Learn about the power states on Surface. Learn how to turn Surface on, shut it down, restart and wake it, and put it into a power-saving state.

Access, download, or run the Surface app and the Surface Diagnostic Toolkit or Surface Repair Tool to help find and solve Surface problems.

Don't put the power supply on a bed, a sofa, or any other soft surface that might block the ventilation openings. Don't put the power supply in a confined space, such as a bookcase, a rack, or a stereo cabinet, unless that space is well-ventilated.

Learn about shutdown and sleep modes and how to change the power options on your Xbox console.

Official Microsoft Surface help and learning. Find trusted support information, setup guidance, troubleshooting, updates, and service options for Surface devices and accessories directly from Microsoft.

If your Surface won’t turn on, turns on and then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—here's what you can try to get it working again.

Note For error messages on a black screen, such as “Your device ran into a problem and needs to restart,” see Troubleshooting Windows unexpected restarts and stop code errors. If you have a Surface device, see Surface won't turn on or start.

Make sure you have access to product keys and installation files for all desktop apps (for example, Microsoft Office) that you may have installed after the point to which you’re restoring your Surface.

Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Sleep uses very little power, your PC starts up faster, and you’re instantly back to where you left off. You don’t have to worry that you'll lose your work because of your battery draining because Windows automatically saves all your work and turns off the PC if the battery is too low.