What it fixes. The troubleshooter helps fix problems that: Corrupt registry keys on 64-bit operating systems. Corrupt registry keys that control the update data. Prevent new programs from being installed. Prevent existing programs from being completely uninstalled or updated.

General troubleshooting. Method 1: Use a file share to access the attachment. You might want to ask the sender to save the attachment to a server or an FTP site that you can access. Ask the sender to send you a link to the attachment on the server or FTP site. You can click the link to access the attachment and save it on your computer.

A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive. You might be prompted for the BitLocker recovery key during startup, due to a security risk or hardware change:

One of the most common ways of transmitting computer viruses is through file attachments. To help protect you and your recipients against computer viruses, Outlook blocks the sending and receiving of certain types of files (such as .exe and certain database files) as attachments.

This article describes the risks involved when a document that you are working on contains a link to a suspicious website or when you try to open a file from a suspicious website. Microsoft Office helps protect you from these risks with settings in the Trust Center.

The Microsoft Defender Offline scan will automatically detect and remove or quarantine malware. Learn how to remove malware from your PC. Use Microsoft Defender Antivirus in Windows 10 or Windows 11 to scan your PC for malware, viruses, or other threats.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track. Run the System File Checker tool (SFC.exe)

The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem. It can currently fix Office, Microsoft 365, or Outlook problems.

Windows Security has reputation-based protection that can help protect your PC from potentially unwanted applications. Potentially unwanted app blocking was first introduced in the Windows 10 May 2020 update and is turned off by default for enterprise and consumer customers.

A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive. You might be prompted for the BitLocker recovery key during startup, due to a security risk or hardware change: