Windows troubleshooters

Get Help has troubleshooters you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter.

Available Windows troubleshooters

Get Help has troubleshooters, or diagnostic tests, that can check your system configuration for anything that might be causing issues using your devices.

Audio troubleshooter

Use the audio troubleshooter if you experience issues with sound on your computer.

  1. Open the Get Help app.
  2. In the Search Search bar, enter audio troubleshooter.
  3. If asked to consent to proceed with diagnostics, select Yes .
  4. Allow a few moments for the scan to complete.
  5. Follow prompts or steps until issues are resolved.

Start

Background Intelligent Transfer Service (BITS) troubleshooter

Use the Background Intelligent Transfer Service (BITS) troubleshooter to help fix issues with the BITS service

  1. Open the Get Help app.
  2. In the Search Search bar, enter Background Intelligent Transfer Service​​​​​​​ troubleshooter⁠.⁠
  3. Follow the steps provided.

Start

Bluetooth troubleshooter

Use the Bluetooth troubleshooter if you are having problems connecting to a Bluetooth device.

  1. Open the Get Help app.
  2. In the Search Search bar, enter Bluetooth troubleshooter⁠.⁠
  3. Follow the steps provided.

Start

Camera troubleshooter

Use the camera troubleshooter if you have issues with your device's camera.

  1. Open the Get Help app.
  2. In the Search Search bar, enter camera troubleshooter.
  3. Follow the steps provided.

Start

Network and internet troubleshooter

Use the network and internet troubleshooter if you are having difficulty connecting to the internet or other network.

  1. Open the Get Help app.
  2. In the Search Search bar, enter connect to network and internet⁠.⁠
  3. Select Run network diagnostics.
  4. Complete any troubleshooting steps provided until you can connect successfully.

Start

Printer troubleshooter

Use the printer troubleshooter to resolve issue connecting to a printer or other printing issues.

  1. Open the Get Help app.
  2. In the Search Search bar, enter printer troubleshooter.
  3. Follow the prompts to scan for printers and troubleshoot your configuration.

Start

Program compatibility troubleshooter

Use the program compatibility troubleshooter if you experience program compatibility issues.

  1. Open the Get Help app.
  2. In the Search Search bar, enter Run the Windows Program Compatibility troubleshooter.
  3. Follow the steps provided.

Start

Video playback troubleshooter

Use the Video playback troubleshooter to help diagnose videos that are not playing correctly.

  1. Open the Get Help app.
  2. In the Search Search bar, enter Video playback troubleshooter.
  3. Follow the steps provided.

Start

Windows Media Player troubleshooter

Use the Windows Media Player troubleshooter for issues with Windows Media Player.

  1. Open the Get Help app.
  2. In the Search Search bar, enter Windows Media Player troubleshooter.
  3. Follow the steps provided.

Start

Windows Update troubleshooter

Use the Window Update troubleshooter if you experience issues trying to update your Windows version.

  1. Open the Get Help app.
  2. In the Search Search bar, enter windows update troubleshooter.
  3. Follow the steps provided.

Start

View troubleshooter results

After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies. If one of these resolves your problem, close the app and continue working.

Running troubleshooters in Get Help

Microsoft 365 troubleshooters

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