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Microsoft now offers even more support options for your Microsoft products through Best Buy Service Centers that provide in-person support.

If there isn't a Best Buy Service Center conveniently located near you or you need additional support, visit How to get service for Surface or contact us

Why visit a Best Buy Service Center?


Best Buy Service Centers provide a premium, in-person one-stop-shop for your technology needs. Such as in and out-of-warranty support for Microsoft accessories, software, Surface, and Xbox devices.

Best Buy Service Centers offer enhanced support including professional hardware inspection, troubleshooting, and system recovery. If the Service Center Associates are not able to resolve the issue, they can help facilitate sending your device to Microsoft for repair or replacement.

If a new device is preferred, an Associate can match you with a new Microsoft product that best meets your needs.

How to request service for your device

You can expect quality service performed by trusted experts at Best Buy Service Centers. Here's some info to get you started.

To get service, check if your Microsoft or Surface device or accessory is supported:

  • Surface devices (excluding Surface Duo 2)

  • Xbox devices

  • Microsoft accessories bundled with a serialized Microsoft device—Surface Charger, Surface Dock, Surface Pen, Keyboard, Mouse, and Adapter

  • Microsoft accessories that have their own serial number (Surface Headset, Xbox Elite Controller)

For help on where to find your serial number, visit Find the serial number on your Microsoft or Surface device.

If your Microsoft or Surface device or accessory is in-warranty, here are the services provided at Best Buy Service Centers for no cost.

  • Diagnostics

  • Basic troubleshooting and repair

  • Software updates (Windows updates and drivers and firmware updates)

  • Facilitation of hardware replacement and third-party repair (if applicable) —including packing and shipping

If your device or accessory is damaged or is outside of its warranty period, you may be eligible for out-of-warranty service for a fee. The service cost only applies to repairs and replacements completed by Microsoft and is subject to change upon inspection.

For exchange orders, we will replace your device or accessory with a similar Genuine Microsoft Refurbished product. For more info on Surface devices, visit How much does out-of-warranty service cost for your Surface device or accessory?

To learn more about Xbox products, see Getting your Xbox devices serviced | Xbox Support.

Best Buy Service Centers offer additional services for devices and accessories. For more info, visit Computer, Laptop & Tablet Repairs & Services by Geek Squad - Best Buy. The costs of services are subject to Best Buy pricing.

How to prepare your device for service

  • Back up your data and erase your files. The data on your device is erased as part of the service process. If you prefer, you can erase your data yourself prior to your visit.

  • Bring your receipt or invoice. If available, bring your original receipt, invoice, or a copy to confirm the warranty status of your device. 

  • Power cord. If available, bring your power cord.

Choose a Best Buy Service Center

Visit any of the following locations to see a participating Best Buy Service Center.

Metro area

Location

Schedule an appointment

Los Angeles

Best Buy
901 S. Coast Dr. Ste. F
Costa Mesa, CA 92626

Surface Devices and accessories
Xbox

Los Angeles

Best Buy
11301 W. Pico Blvd.
Los Angeles, CA 90064

Surface Devices and accessories
Xbox

Los Angeles

Best Buy
2415 Via Campo
Montebello, CA 90640

Surface Devices and accessories
Xbox

Los Angeles

Best Buy
3415 E. Foothill Blvd.
Pasadena, CA 91107

Surface Devices and accessories
Xbox

Los Angeles

Best Buy
3675 Pacific Coast Hwy.
Torrance, CA 90505

Surface Devices and accessories
Xbox

San Diego

Best Buy
5151 Mission Center Rd.
San Diego, CA 92108

Surface Devices and accessories
Xbox

San Francisco

Best Buy
5065 Almaden Expy.
San Jose, CA 95118

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Orlando

Best Buy
1620 W. Osceola Pkwy.
Kissimmee, FL 34741

Surface Devices and accessories
Xbox

Orlando

Best Buy
845 N. Alafaya Trl.
Orlando, FL 32828

Surface Devices and accessories
Xbox

Tampa

Best Buy
Regency Square
116 Grand Regency Blvd.
Brandon, FL 33510

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Chicago

Best Buy
1432 Butterfield Rd.
Downers Grove, IL 60515

Surface Devices and accessories
Xbox

Chicago

Best Buy
900 E. Golf Rd.
Schaumburg, IL 60173

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Des Moines

Best Buy
4100 University Ave Ste.
West Des Moines, IA 50266

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Baltimore/Washignton D.C.

Best Buy
7300 Guilford Dr.
Frederick, MD 21704

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Las Vegas

Best Buy
6950 Arroyo Crossing Pkwy.
Las Vegas, NV 89113

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Boston

Best Buy
290 S. Broadway Unit E
Salem, NH 03079

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Charlotte

Best Buy
10600 Centrum Pkwy.
Pineville, NC 28134

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Cleveland

Best Buy
96 Rothrock Rd.
Akron, OH 44321

Surface Devices and accessories
Xbox

Columbus

Best Buy
3840 Morse Rd.
Columbus, OH 43219

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Dallas

Best Buy
1730 Pleasant Pl.
Arlington, TX 76015

Surface Devices and accessories
Xbox

Houston

Best Buy
Pinecroft Center
1550 Lake Woodlands Dr.
The Woodlands, TX 77380

Surface Devices and accessories
Xbox

San Antonio

Best Buy
8210 Agora Pkwy.
Selma, TX 78154

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Baltimore/Washington D.C.

Best Buy
2730 Prince William Pkwy.
Woodbridge, VA 22192

Surface Devices and accessories
Xbox

Metro area

Location

Schedule an appointment

Seattle

Best Buy
19225 Alderwood Mall Pkwy.
Ste. 130
Lynwood, WA 98036

Surface Devices and accessories
Xbox

Seattle

Best Buy
2214 S. 48th St.
Tacoma, WA 98409

Surface Devices and accessories
Xbox

Need more help?

If there isn't a Best Buy Service Center location near you, visit How to get service for Surface for more repair options. 

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