Using the Surface diagnostic toolkit

Applies To

Surface Pro Surface Laptop Surface Go Surface Studio Surface Book

If your Surface isn’t working correctly, the Surface Diagnostic Toolkit can help you quickly find and fix many common issues. This easy-to-use tool guides you through a series of checks to identify problems and recommend solutions so you can get your device back to normal.

Run the Surface Diagnostic Toolkit

Select Start , search for Surface Diagnostic Toolkit, then select it in the list of results.
If it's not already installed, you can download it from Microsoft Store.

Get the Surface Diagnostic Toolkit
Follow the on-screen instructions in the Surface Diagnostic Toolkit.

The diagnosis and repair time usually averages 15 minutes or less. However, it could take an hour or longer, depending on your internet connection speed and the repairs the tool needs to do.

Note

If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business. Learn more.
If your work or school manages your Surface, check with your IT department before running the tool.

What does the toolkit test?

The toolkit checks for updates and checks different parts of your Surface. You can skip the tests that don't apply to your issue. Tests include:

Windows update and system repair
Power supply and battery
Touchscreen and display brightness
Speakers and microphone
Network connectivity
Memory and storage

Explore additional troubleshooting options

If your Surface still isn’t working properly, there are additional steps to take:

Reset Surface

Try resetting your Surface. To learn how, see Reset or recover your Surface and follow the recommended steps, or see Creating and using a USB recovery drive for Surface to reset your device to factory settings and drivers.

If you've reset your Surface and you are still experiencing issues, you'll need to submit a service order.

Submit a service order

If these solutions didn't help resolve the problem, then self-repair, service order or in-person support may be available to help you. If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.

Options
	Self-repair Technically experienced and have the right tools? Microsoft has a range of replaceable components and service guides that enable you to carry out some repairs yourself.
	Send to Microsoft To send your device in for repair, you'll need to create a service order and print a shipping label. Learn more about how to check your warranty and prepare your device for shipping to Microsoft.
	Get in-person support In some countries or regions, Microsoft has partnered with Authorized Service Providers offering in-person support and repair. Options may include professional hardware inspection, troubleshooting, and system recovery.