Fix common Surface problems using the Surface Diagnostic Toolkit

If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems.

Note: The Surface Diagnostic Toolkit doesn't work on Surface Pro or Surface Pro 2. It works only on other Surface devices running Windows 10.

Run the Surface Diagnostic Toolkit

Before you run the diagnostic tool, make sure you have the latest Windows updates. Go to ​​​Update Surface firmware and Windows 10 for more info. If that doesn't solve the problem, you'll need to run the diagnostic tool.

Notes: 

  • If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.

  • If your work or school manages your Surface, check with your IT department before running the tool.

To run the Surface Diagnostic Toolkit:

  1. Get your devices ready and gather information.

  2. Do one of the following to download the Surface Diagnostic Toolkit:

  3. Select Run, and follow the on-screen instructions.

The diagnosis and repair time usually averages 15 minutes or less, but could take an hour or longer, depending on internet connection speed, whether updates need to be installed on your device, and the repairs the tool must do.

Still need help?

If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:

  • Contact customer support: If you want to talk to someone about how to fix your problem, contact us.

  • Get your Surface serviced: If we can't fix your problem over the phone, you can also send it in to us for service. For more info, go to How to get service for Surface, or browse support for troubleshooting steps.

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