If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems.
Notes:
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If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.
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If your work or school manages your Surface, check with your IT department before running the tool.
Run the Surface Diagnostic Toolkit
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In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
If it's not already installed, you can download it from the Microsoft Store using the link below:
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Follow the on-screen instructions in the Surface Diagnostic Toolkit.
The diagnosis and repair time usually averages 15 minutes or less. However, it could take an hour or longer, depending on your internet connection speed, whether updates need to be installed on your device, and the repairs the tool needs to do.
Still need help?
If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:
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Find help on the Microsoft Support site: Visit Surface help and learning to find solutions.
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Contact customer support: If you want to talk to someone about how to fix your problem, contact us.
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Submit a service request to Microsoft: Go to Device Service and Repair, register, and then select your Surface to start a service order.
DEVICE SERVICE AND REPAIR >
