Warranty overview
Your new Surface or Surface-branded accessory comes with:
-
A one-year limited hardware warranty
-
90 days of technical support
In addition to the standard limited warranty, you may have the option to purchase extended protection for your Surface (not available in all markets).
: If your Surface is a business device (owned by an organization), see Manage your Surface warranty & service requests for Business and Education.
Checking your Surface device warranty
The easiest way to find the warranty type for your device and the coverage dates is in the Surface app.
-
Select Start, enter surface in the search bar, then select the app from the list of results. Open the Surface app
: If you don't see the Surface app in the search results you might need to download the Surface app from the Microsoft Store.
-
Expand Warranty & services.
You can also go to account.microsoft.com/devices and select a device to see its warranty. If your device isn't listed, select Register device to add it to your account. You'll see the coverage dates after you do this.
Frequently asked questions about warranty
See Update your warranty with your proof-of-purchase for details.
See Update your warranty with your proof-of-purchase for details.
Warranty service may be available only in the country where you purchased the Surface device. If warranty service is unavailable to you in the country where the device is located when warranty service is requested, Microsoft may offer you other support options for an additional charge.
Protection Plan coverage is valid only in the country of purchase.
See Warranty & Protection Plan Terms & Conditions for all of the details.
Frequently asked questions about service
If you need help, contact us. You’ll have the option to chat with a support agent or to set up a callback from an agent.
To create a service order for your device, follow these steps:
-
Go to Device service and repair and sign in.
-
Select the device that needs service. If the device isn't listed, select Register device to register it.
-
Follow the instructions to complete a service order.
If there are any personal costs associated with the repair, those costs will be described to you before you complete your submission. If you have questions during the submission process, you can contact support for assistance.
You can check the status of your repair by going to account.microsoft.com/devices. To learn more, see Check the status of a Surface repair order.
You should also receive status updates through the email address you provided when you created your service order. If you still have questions about the status, contact support.
If the problem with your Surface is not covered by the warranty or if your warranty has expired, your Surface may be eligible for out-of-warranty service for a fee. Be aware that out-of-warranty service for your device may no longer be available in your region. To learn more, see How to get service for Surface.
We provide a post-service warranty for devices that have been serviced or replaced by our service center. The length of the warranty depends on whether the service was in-warranty or out-of-warranty:
-
In-warranty service: If your Surface was serviced or replaced within the original warranty period, you receive either the balance of your original hardware warranty or 90 days, whichever is longer.
-
Out-of-warranty service: If your Surface was serviced outside the original warranty period, your replacement or serviced device will have a 90-day hardware warranty.
Before you send your Surface to us, make sure you check out How to prepare your Surface for service.
To determine your model details, see Find out which Surface model you have.
For help finding this, see Find the serial number on Surface devices.
