Surface warranty information

Are you a business customer?

There's a separate process for business customers. Please see Surface for Business help.

Your new Surface or Surface-branded accessory comes with:

  • A one-year limited hardware warranty

  • 90 days of technical support*

Both the Arc Touch Mouse and the Wedge Touch Mouse Surface Edition are covered under a separate three-year limited hardware warranty.

In addition to the standard limited warranty, you may have the option to purchase extended protection for your Surface (not available in all markets).

Frequently asked questions about warranty

Visit Microsoft Store for information on Microsoft Complete, along with purchasing options.

You can see the warranty type for your device and the coverage dates under the Your Surface tab in the Surface app.

You can also go to https://account.microsoft.com/devices and select a device to see its warranty. If your device isn't listed, select Don't see your device? to add it to your account. You'll be able to see the coverage dates after you do this. 

Contact support and provide a copy of your original proof of purchase (receipt).

Contact support and provide a copy of your original proof of purchase (receipt).

We provide a post-service warranty for devices that have been serviced or replaced by our service center. The length of the warranty depends on whether the service was in-warranty or out-of-warranty:

  • In-warranty service: If your Surface was serviced or replaced within the original warranty period, you receive either the balance of your original hardware warranty or 90 days, whichever is longer.

  • Out-of-warranty service: If your Surface was serviced outside the original warranty period, your replacement or serviced device will have a 90-day hardware warranty.

No, the Surface standard limited warranty and Microsoft Complete are applicable only in the country where you purchased your Surface.

Frequently asked questions about service

If you need help,  contact us. You’ll have the option to chat with a support agent or to set up a callback from an agent.

To create a service order for your device, follow these steps:

  1. Go to Device service and repair and sign in.

  2. Select the device that needs service. If the device isn't listed, select Don't see your device? to register it.

  3. Follow the instructions to complete a service order.

If there are any personal costs associated with the repair, those costs will be described to you before you complete your submission. If you have questions during the submission process, you can contact support for assistance.

Go to https://account.microsoft.com/devices and select the device that is in service. You should also receive status updates through the email address you provided when you created your service order. If you have questions about the status, contact support.

If the problem with your Surface is not covered by the warranty or if your warranty has expired, your Surface may be eligible for out-of-warranty service for a fee. Be aware that out-of-warranty service for your device may no longer be available in your region. To learn more, see How to get service for Surface.

We provide a post-service warranty for devices that have been serviced or replaced by our service center. The length of the warranty depends on whether the service was in-warranty or out-of-warranty:

  • In-warranty service: If your Surface was serviced or replaced within the original warranty period, you receive either the balance of your original hardware warranty or 90 days, whichever is longer.

  • Out-of-warranty service: If your Surface was serviced outside the original warranty period, your replacement or serviced device will have a 90-day hardware warranty.

Before you send your to us, make sure you check out How to prepare your Surface for service.

Other frequently asked questions

To determine your model details, see Find out which Surface model you have.

For help finding this, see Find the serial number on Surface devices.

Details about the standard and extended warranties

Your new Surface comes with a one-year limited hardware warranty and 90 days of technical support. The standard warranty covers hardware defects only and does not provide any coverage for accidental damage. Technical support provides help and technical assistance for preinstalled software for the first 90 days after purchase.

If you want additional coverage, including accidental damage coverage, you can purchase Microsoft Complete when you purchase your device or within 45 days of purchase. Microsoft Complete extends the standard warranty and includes accidental damage protection. Microsoft Complete also extends technical support for preinstalled software to the full duration of the extended warranty. For more information, see Microsoft Complete.

For more warranty info, see Warranties, extended service plans, and Terms & Conditions for your device.

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