Symptoms

Consider the following scenario:

  • You run Microsoft SQL Server on a virtual machine.

  • You use Microsoft SQL Server 2016 or 2017 Basic Availability Groups.

  • The virtual machine is a node that hosts the secondary replica of the Basic Availability Groups.

  • You use Volume Shadow Copy Services (VSS)-based applications to try to back up the virtual machine.

In this scenario, the VSS application fails to make a  backup, and you receive an error message that resembles the following:

Date/Time spid62      Error: 18210, Severity: 16, State: 1.

Date/Time spid62      BackupVirtualDeviceFile::PrepareToFreeze:  failure on backup device '{DeviceID}'. Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.).

Resolution

This issue is fixed in the following cumulative updates for SQL Server:

       Cumulative Update 10 for SQL Server 2017   

       Cumulative Update 2 for SQL Server 2016 SP2

       Cumulative Update 10 for SQL Server 2016 SP1

Each new cumulative update for SQL Server contains all the hotfixes and all the security fixes that were included with the previous cumulative update. Check out the latest cumulative updates for SQL Server:

Latest cumulative update for SQL Server 2017

Latest cumulative update for SQL Server 2016

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