Stop error in Windows Server 2003 or in Windows Server 2008 R2 if a computer has some iSCSI disks and the computer is under a heavy stress situation: "0x000000D1"

Symptoms

If you install one or more Internet SCSI (iSCSI) disks on a computer that is running Windows Server 2003 or Windows Server 2008 R2 , the computer may restart unexpectedly under a heavy stress situation. Additionally, you receive the following Stop error message:

Stop 0x000000D1 (parameter1, parameter2, parameter3, parameter4)
The DRIVER_IRQL_NOT_LESS_OR_EQUAL

Note

  • The parameters in this error message vary, depending on the configuration of the computer.

  • Not all "0x000000D1" Stop errors are caused by this issue.

Cause

This issue occurs because of a race condition in the msiscsi.sys driver. When the race condition occurs, the driver tries to complete a request two times in different threads. Therefore, you receive the Stop error message that is mentioned in the "Symptoms" section.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Server 2003 Service Pack 2 (SP2)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Server 2003 service pack or a Windows XP Professional x64 Edition service pack, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2003 file information notes

  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2003

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Iscsiprt.sys

5.2.3790.4774

73,728

13-Sep-2010

14:10

x86

SP2

SP2QFE

Msiscsi.sys

5.2.3790.4774

150,528

13-Sep-2010

14:10

x86

SP2

SP2QFE

For all supported x64-based versions of Windows Server 2003

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Iscsiprt.sys

5.2.3790.4774

119,296

14-Sep-2010

08:31

x64

SP2

SP2QFE

Msiscsi.sys

5.2.3790.4774

237,056

14-Sep-2010

08:31

x64

SP2

SP2QFE

For all supported IA-64-based versions of Windows Server 2003

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Iscsiprt.sys

5.2.3790.4774

244,224

14-Sep-2010

08:31

IA-64

SP2

SP2QFE

Msiscsi.sys

5.2.3790.4774

434,688

14-Sep-2010

08:31

IA-64

SP2

SP2QFE

Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    21xxx

    Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Msiscsi.sys

6.1.7600.21090

273,776

15-Nov-2011

06:46

x64

Msiscsi.sys

6.1.7601.21860

273,776

15-Nov-2011

06:21

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Msiscsi.sys

6.1.7600.21090

681,328

15-Nov-2011

06:00

IA-64

Msiscsi.sys

6.1.7601.21860

681,328

15-Nov-2011

05:43

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_iscsi.inf_31bf3856ad364e35_6.1.7600.21090_none_9932646826821ae2.manifest

File version

Not Applicable

File size

2,460

Date (UTC)

15-Nov-2011

Time (UTC)

09:52

Platform

Not Applicable

File name

Amd64_iscsi.inf_31bf3856ad364e35_6.1.7601.21860_none_9b395af6238ffce0.manifest

File version

Not Applicable

File size

2,460

Date (UTC)

15-Nov-2011

Time (UTC)

09:52

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,301

Date (UTC)

15-Nov-2011

Time (UTC)

09:42

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_iscsi.inf_31bf3856ad364e35_6.1.7600.21090_none_3d156cda6e22b2a8.manifest

File version

Not Applicable

File size

2,458

Date (UTC)

15-Nov-2011

Time (UTC)

09:42

Platform

Not Applicable

File name

Ia64_iscsi.inf_31bf3856ad364e35_6.1.7601.21860_none_3f1c63686b3094a6.manifest

File version

Not Applicable

File size

2,458

Date (UTC)

15-Nov-2011

Time (UTC)

09:42

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,933

Date (UTC)

15-Nov-2011

Time (UTC)

09:42

Platform

Not Applicable

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