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Note: We’ve changed the name of the Your Phone app to Microsoft Phone Link. In addition, the Your Phone Companion app for Android is now called Link to Windows. For more information, see Introducing Microsoft Phone Link and Link to Windows.

I’m not receiving any notifications

You won’t see any notifications if:

For some Android devices, your Battery Optimization settings may interrupt your connection. We recommend turning it off in the Link to Windows app on your Android device.

Open Android Settings > Apps & notifications > App info > Link to Windows > Advanced > Battery > Manage Battery Usage > Battery optimization. Scroll down to Link to Windows and then select Don't optimize.

On select Android devices, the steps may be as follows:

Open Android Settings > Apps > Link to Windows > Battery > Optimize battery usage. Select All from the drop-down list, scroll to find Link to Windows, and turn the toggle Off.

Note: If you have a Samsung device and are using Secure Folders, apps and files saved there won't display notifications in the Phone Link app. They'll appear only on your Android device.

My notifications have stopped syncing

Notifications work independently to other Phone Link features like messaging and photos. When they stop working, resetting the notification permissions should start the syncing process again.

On your Android device:

  1. Go to Settings and search for Notification access.

  2. Find Link to Windows in the list and toggle it off and then on again. 

  3. A popup will appear. Select Allow when prompted.

On your PC:

  1. Open the Phone Link app and choose Notifications.

  2. Wait for your notifications to refresh — they should now sync normally.

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