Most printers require that you install the latest printer driver to help the printer work well. Your driver could also be damaged if you've experienced power outages, computer viruses, or other problems. Downloading and installing the latest printer driver can often resolve these problems.

Install the latest printer driver

Here are several ways to update your printer driver.

Windows Update might find an updated version of your printer driver. To use it:

  1. Right-click Start , then select Settings  > Windows Update.

    Open Windows Update

  2. Select Check for updates.

If Windows Update finds an updated driver, it will download and install it, and your printer will automatically use it.

If your printer came with a disc, it might contain software that can help you install drivers for your printer or it may be able to help you check for driver updates.

Check your printer manufacturer’s support site. To find it, search the internet for the name of your printer manufacturer plus the word “support,” such as “HP support.” 

Driver updates are often available in the “Drivers” section of a printer manufacturer’s website. Some support sites let you search for your printer model number directly. Locate and download the latest driver for your printer model, then follow the installation instructions on the manufacturer’s website.

Most drivers are self-installing. After you download one, double-click (or double-tap) the file to begin installing. Then follow these steps to remove and reinstall the printer.

  1. Right-click Start , then select Settings  > Bluetooth & devices > Printers & scanners.

    Open Printers & scanners

  2. Find the printer, select it, then select Remove.

  3. After removing your printer, add it back by selecting Add device. Wait for your device to find nearby printers, choose the one you want, then select Add device.

What to do if the driver doesn't install

Here are some things you can do if the driver doesn't install.

In previous versions, the Settings app, Fax, and Microsoft XPS Document Writer were installed automatically. If you need to install Fax and XPS manually, check out the instructions below: 

Note: You’ll need to have a Windows client machine. Fax is not supported on ARM devices.

For Fax: 

  1. Right-click Start , then select Settings  > Apps > Optional features.
    Open Optional features

  2. Select View Features.

  3. In the search box, type "Windows Fax and Scan."

  4. Select the check box next to Windows Fax and Scan in the results and select Next.

  5. Select Install.

For Microsoft XPS Document Writer: 

  1. Select the search icon on your taskbar, then type "Turn Windows features on or off" and select the Control panel option with that name.

  2. Find the Microsoft XPS Document Writer folder, select the check box next to it, and select OK.
    If the check box is already checked, clear it and select OK. Then reopen the Windows Features window you were just using and recheck the box to reinstall the XPS file printer.

  3. Select Restart now to complete the install.

To check if the install was successful, you can print out a test page.

  1. Right-click Start , then select Settings  > Bluetooth & devices > Printers & scanners.
    Open Printers & scanners

  2. Select Microsoft XPS Document Writer.

  3. Select Print test page. 

  4. In the Save as type box, choose XPS Document (*.xps) and select Save.

  5. The file will then print to the selected location.

If a device driver couldn’t be installed automatically, there may be an optional driver available that your printer can use. You can check by following the steps below:

  1. Right-click Start , then select Settings Windows Update.
    Open Windows Update

  2. Select Check for updates at the top of the page.

  3. After the check is complete, select Advanced options, then select Optional updates.

  4. Select Driver updates if available.

  5. Select a checkbox next to a driver that's associated with the device you're attempting to install.

  6. Select Download & install.

Note: If you didn't find an optional driver that works for your printer, you might need to download and install the driver from the printer manufacturer’s website. 

Most printers require that you install the latest printer driver so that the printer will work well. If you recently upgraded from an earlier version of Windows, your printer driver might work with the previous version but might not work well or at all with Windows 10.  Also, if you've experienced power outages, computer viruses, or other problems, your printer driver might be damaged. Downloading and installing the latest printer driver can often resolve these problems. 

Install the latest printer driver

Here are several ways to update your printer driver.

Windows Update might find an updated version of your printer driver. To use it:

  1. Select Start , then select Settings  > Update & Security  > Windows Update.
    Open Windows Update

  2. Select Check for updates.

If Windows Update finds an updated driver, it will download and install it, and your printer will automatically use it.

If your printer came with a disc, it might contain software that can help you install drivers for your printer or check for driver updates.

Check your printer manufacturer’s support site. To find it, search the internet for the name of your printer manufacturer plus the word “support,” such as “HP support.” 

Driver updates are often available in the “Drivers” section of a printer manufacturer’s website. Some support sites let you search for your printer model number directly. Locate and download the latest driver for your printer model, then follow the installation instructions on the manufacturer’s website.

Most drivers are self-installing. After you download them, double-click (or double-tap) the file to begin installing it. Then follow these steps to remove and reinstall the printer.

  1. Select Start , then select Settings  > Devices  > Printers & scanners .
    Open Printers & scanners

  2. Under Printers & scanners, find the printer, select it, and then select Remove device.

  3. After removing your printer, add it back by selecting Add a printer or scanner. Wait for your device to find nearby printers, select the one you want, and then select Add device.

What to do if the driver doesn't install

If you double-click the installation file and nothing happens, follow these steps:

  1. Select Start , then select Settings  > Devices  > Printers & scanners .
    Open Printers & scanners

  2. Scroll down to Related Settings and select Print server properties.

  3. Select the Drivers tab, and see if your printer is listed. If it is, you’re all set.

  4. If you don’t see your printer listed, select Add, and in the Welcome to the Add Printer Driver Wizard, select Next.

  5. Select your device’s architecture, and then select Next.

  6. On the left, select your printer manufacturer, and on the right, select your printer driver.
    Add Printer Device Wizard

  7. Select Next, select Finish, and follow the instructions to add your driver.

  8. Follow the instructions in the section above to remove and reinstall the printer.

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