Set up email on your mobile device
Note
Do you have a mobile device that isn't in the list above? If so, see Set up Office apps and email on a mobile device. There, look for the "Have a different device?" section and then select the device that applies to you.
Instructions for classic Outlook on the web
To get to the Mobile devices page, select Settings
> Options or Mail > General > Mobile devices.
| Button | Name | Description |
|---|---|---|
|
Details | Select a mobile device from the list > Details
This will display info about the device, including the device name, type, and the last time the device connected to your mailbox. |
|
Remove | Select the device you want to remove > Remove
Use these steps to remove the sync partnership and delete the device from your mailbox. This does not remote wipe your device. |
|
Wipe all data | Select the device you want to log > Wipe all data
Clear all Outlook data from a device. After you select the mobile device and click Wipe Device, you'll be prompted to confirm that you want to delete all the data from the device. |
|
Start Logging | Select the device you want to log > Start Logging
If your administrator asks for your device's log, or you're looking to technical details about your device's synchronization, use this action. You'll receive an email message in your Inbox with the log file attached that you can forward to your admin. Note: This option might not be available to you depending on settings managed by your administrator. |
|
Refresh | Select the device you want to refresh > Refresh
The list of mobile devices that are syncing with your mailbox is updated automatically. However, you can refresh the list manually using this option. If you've configured a new device and can't see it in the list, check the Exchange ActiveSync settings on the device. |