Wi-Fi settings are missing

Vrijedi za: Windows 10Windows 8.1

Here are some solutions to try if you can’t connect to a wireless network because Wi-Fi settings aren’t visible on your Surface.

Before you begin

Check the Network & Internet settings on your Surface:

  • Go to Start , and select Settings > Network & Internet.

What you see

  • The Wi-Fi section is missing from Network & Internet settings.
  • The wireless network icon is missing from the taskbar.
Wi-Fi settings
Correct: Wi-Fi appears in Network & Internet settings

 
Wi-Fi settings missing
Incorrect: Wi-Fi settings are missing

 

Solution 1: Restart your Surface and check Wi-Fi settings

If your Wi-Fi settings are missing, restart (not shut down) your Surface and check the Wi-Fi settings again. Here’s how:

Step 1: Make sure your modem is connected to a working phone jack or cable connection, either directly or through your router.
Step 2: Go to Start , and select PowerRestart.
Step 3: After your Surface restarts, sign in to Windows.
Step 4: Go to Start , and select Settings > Network & Internet.
Step 5: Select Airplane mode and make sure Airplane mode is set to Off.
  • If Wi-Fi settings are still missing: Go to Solution 2.
  • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.

Solution 2: Install updates

Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download the updates. If you can’t connect to your home network or to a public wireless network at a coffee shop or library, here are several other ways that you may be able to go online and get the updates:

  • You can use a wired connection to go online.
  • If you have a Surface Pro 3 or Surface 3, you can download a single update file manually to install on your Surface. You can use another PC with Internet access to download the file to a USB drive and transfer it to your Surface. For more info, see Install Surface and Windows updates.
  • If you have a Surface 3 with built-in mobile broadband connectivity, you can use it to connect to the Internet and get updates. For more info, see Set up your Surface 3 (4G LTE).
  • Use the Skype WiFi app to find a Wi-Fi hotspot. For more info, see How do I use Skype WiFi
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Once you’re online, here’s how to check for and install the latest updates manually:

Step 1: Go to Start , and select Settings > Update & security > Windows Update.
Step 2: Select Check for updates. If updates are available, they will download and install automatically.
Step 3: If your Surface doesn’t restart automatically, restart it manually: Go to Start , and select Power > Restart.
Step 4: After your Surface restarts, sign in to Windows.
Step 5:

Repeat these steps until you see Your device is up to date after you select Check for updates.
For more info about installing updates, see Install Surface and Windows updates.

  • If Wi-Fi settings are still missing: Go to Solution 3.
  • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.

Solution 3: Restart your Surface

Restart (not shut down) your Surface again.

Step 1: Go to Start , and select Power > Restart.
Step 2:

After your Surface restarts, sign in to Windows.

  • If Wi-Fi settings are still missing: Go to Solution 4.
  • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.

Solution 4: Run the Windows network troubleshooter

The Windows network troubleshooter can help diagnose and fix Wi-Fi problems. Here’s how to use it:

  • Select the search box in the taskbar, enter network troubleshooter, and in the search results, select Identify and repair network problems.
    • If Wi-Fi settings are still missing: Go to Solution 5.
    • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.

Solution 5: Verify that Wi-Fi is available in Device Manager

If Wi-Fi settings are missing on your Surface, Wi-Fi may be disabled in Device Manager.

Step 1:

Select the search box in the taskbar, enter device manager, and in the search results select Device Manager.

Step 2: Select the arrow next to Network adapters to expand the adapters list, and check to see if the Marvell AVASTAR Network Controller is listed.
Step 3: Double-tap or double-click the Marvell AVASTAR Network Controller to open the properties.
Step 4: On the Driver tab, tap or click Disable.
Step 5: In the warning box, tap or click Yes.
Step 6: Tap or click Enable to restart it.
Step 7: Restart your Surface.
  • If Wi-Fi settings are still missing:Contact us.
  • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks.