Symptoms
Consider the following scenario:
-
You have a terminal server that is running Windows Server 2008 or Windows Server 2008 R2.
-
You enable the Delete cache copies of roaming profiles Group Policy setting on the terminal server.
-
You configure a user account to load a terminal server roaming profile on the terminal server.
-
The Change password at the next logon option is enabled in the properties of the user account.
-
You create a terminal server session to the terminal server by using the user account.
In this scenario, the terminal server roaming profile is not loaded correctly. Additionally, some personal data and some application settings are lost.
Cause
This issue occurs because the User Profile service does not load the terminal server roaming profile correctly after the user account password is reset.When the Delete cache copies of roaming profiles Group Policy setting is enabled, and when a user is prompted to change the user account password, the User Profile service loads a local temporary user profile. The User Profile service loads this user profile to perform the password reset operation. However, the profile changes to a combination of the local temporary profile and of the roaming profile after the user password is reset. Therefore, the terminal server roaming profile is not loaded correctly.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2) or Windows Server 2008 R2. Additionally, you must have the Terminal Services role for Windows Server 2008 SP2 installed. Or, you must have the Remote Desktop Services role for Windows Server 2008 R2 installed.For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information note
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version
Product
SR_Level
Service branch
6.0.600 2. 22xxx
Windows Server 2008
SP2
LDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Profprov.dll |
6.0.6002.22368 |
29,184 |
19-Mar-2010 |
18:45 |
x86 |
|
Profsvc.dll |
6.0.6002.22368 |
155,136 |
19-Mar-2010 |
18:45 |
x86 |
|
Userprofilewmiprovider.mof |
Not applicable |
10,702 |
19-Mar-2010 |
14:07 |
Not applicable |
For all supported x64-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Profprov.dll |
6.0.6002.22368 |
33,280 |
19-Mar-2010 |
18:55 |
x64 |
|
Profsvc.dll |
6.0.6002.22368 |
180,736 |
19-Mar-2010 |
18:55 |
x64 |
|
Userprofilewmiprovider.mof |
Not applicable |
10,702 |
19-Mar-2010 |
14:14 |
Not applicable |
For all supported IA-64-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Profprov.dll |
6.0.6002.22368 |
76,288 |
19-Mar-2010 |
18:34 |
IA-64 |
|
Profsvc.dll |
6.0.6002.22368 |
405,504 |
19-Mar-2010 |
18:34 |
IA-64 |
|
Userprofilewmiprovider.mof |
Not applicable |
10,702 |
19-Mar-2010 |
14:06 |
Not applicable |
Windows Server 2008 R2 file information note
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Profprov.dll |
6.1.7600.16385 |
33,280 |
14-Jul-2009 |
01:41 |
x64 |
|
Profsvc.dll |
6.1.7600.20713 |
209,920 |
14-May-2010 |
01:56 |
x64 |
|
Profsvc.ptxml |
Not applicable |
648 |
13-Jul-2009 |
20:29 |
Not applicable |
|
Userprofilewmiprovider.mof |
Not applicable |
10,708 |
13-Jul-2009 |
20:29 |
Not applicable |
Workaround
Workaround for Windows Server 2008 and for Windows Server 2008 R2
To work around this issue, apply the Set roaming profile path for all users logging on this computer Group Policy setting on the terminal server.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows Server 2008
Additional files for all supported x86-based versions of Windows Server 2008
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
3,068 |
|
Date (UTC) |
22-Mar-2010 |
|
Time (UTC) |
04:57 |
|
Platform |
Not applicable |
|
File name |
X86_14c277076ecd6570cbfd0c9d8e89da90_31bf3856ad364e35_6.0.6002.22368_none_8da9df541812375e.manifest |
|
File version |
Not applicable |
|
File size |
695 |
|
Date (UTC) |
22-Mar-2010 |
|
Time (UTC) |
04:57 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22368_none_fde89266491a64b8.manifest |
|
File version |
Not applicable |
|
File size |
38,816 |
|
Date (UTC) |
19-Mar-2010 |
|
Time (UTC) |
21:10 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows Server 2008
|
File name |
Amd64_9092b0c5b3f1e0a1425eae6422aa99e5_31bf3856ad364e35_6.0.6002.22368_none_3abfe1f18bd58b13.manifest |
|
File version |
Not applicable |
|
File size |
699 |
|
Date (UTC) |
22-Mar-2010 |
|
Time (UTC) |
04:57 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22368_none_5a072dea0177d5ee.manifest |
|
File version |
Not applicable |
|
File size |
39,111 |
|
Date (UTC) |
19-Mar-2010 |
|
Time (UTC) |
22:39 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
3,092 |
|
Date (UTC) |
22-Mar-2010 |
|
Time (UTC) |
04:57 |
|
Platform |
Not applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008
|
File name |
Ia64_b81955fd6638d7d3605ec675060ef400_31bf3856ad364e35_6.0.6002.22368_none_5b488f34279abd1d.manifest |
|
File version |
Not applicable |
|
File size |
697 |
|
Date (UTC) |
22-Mar-2010 |
|
Time (UTC) |
04:57 |
|
Platform |
Not applicable |
|
File name |
Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22368_none_fdea365c49186db4.manifest |
|
File version |
Not applicable |
|
File size |
39,087 |
|
Date (UTC) |
19-Mar-2010 |
|
Time (UTC) |
20:02 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
2,247 |
|
Date (UTC) |
22-Mar-2010 |
|
Time (UTC) |
04:57 |
|
Platform |
Not applicable |
Additional file information for Windows Server 2008 R2
Additional files for all supported x64-based versions of Windows Server 2008 R2
|
File name |
Amd64_bc1167f29daf4e22415604cd8847f81e_31bf3856ad364e35_6.1.7600.20713_none_77f6e4cb0f482af3.manifest |
|
File version |
Not applicable |
|
File size |
699 |
|
Date (UTC) |
14-May-2010 |
|
Time (UTC) |
17:23 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.20713_none_58799a716544b34a.manifest |
|
File version |
Not applicable |
|
File size |
39,926 |
|
Date (UTC) |
14-May-2010 |
|
Time (UTC) |
20:11 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,689 |
|
Date (UTC) |
14-May-2010 |
|
Time (UTC) |
17:23 |
|
Platform |
Not applicable |
