Report a problem, Give a compliment, or Suggest a feature.
Select Settings and more
> Feedback
.
You have the option to:
- Report a problem
- Give a compliment
- Suggest a feature
How to report a problem or give a compliment?
To help us enhance the product, provide a detailed description of the issue or what you like.
Attach a screenshot and other relevant content samples and additional log files so we can better comprehend your situation and investigate accordingly.
If you encounter problems with camera, video, audio, or screen sharing during meetings, upload support logs by following these instructions:
- Press the key combination Ctrl + Alt + Shift + 1 in Windows or Cmd + Alt + Shift + 1 in Mac to generate the support logs.
- In your computer's Downloads folder, find a new folder beginning with MSTeams Support Logs and compress it into a .zip file.
- On the feedback form, select Upload files and navigate to select the .zip file you just created.
If you permit Microsoft to reach out regarding your feedback, you may receive an email if we require additional information to better understand your input.
Where are the log files?
You can choose to share diagnostic data (log files) to Microsoft when you send feedback in the Microsoft Teams Free app. These log files contain information about processes running in the Teams app to help detect, diagnose, and fix issues in the app. These, along with your feedback, help make improvements to Microsoft Teams Free that keep the app secure.
The log files contain information about the processes and components running in the Microsoft Teams Free app but don't contain your name or email address, the content of your documents, or information about apps unrelated to Teams.
The information we do collect in these log files helps provide more context about technical issues that might occur when you’re using Microsoft Teams Free. For example, the information could help us identify the underlying reason why you might have a problem saving a file on the device running Microsoft Teams Free. In those situations, it’s beneficial for the log files to be sent to Microsoft.
Learn more about how to export or delete your Microsoft Teams Free data.
.
.
