Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

Cancel your Microsoft subscription. Select the correct link for help with canceling a Microsoft 365, Microsoft Copilot Pro or an Xbox subscription. For all other subscriptions, follow the steps in the Cancel other Microsoft subscriptions section below.

How to earn Microsoft Rewards points. It’s easy to rack up Microsoft Rewards points and earn your way toward great rewards like gift cards, movies, games, nonprofit donations, and more. Stay signed in with your Microsoft account and you'll earn points for doing the things you already do.

For a low monthly price, you can enjoy access to more than a hundred great Xbox games—including some games made for Xbox 360 and the original Xbox. Game Pass subscriptions are available for use on Xbox Series X|S, Xbox One, PC, and your mobile device.

If you’re having trouble completing an Xbox purchase, try our solutions to resolve your issue. Note If Steps 1-3 don’t resolve your issue, make sure to review the info that’s provided under “Additional support solutions” for the scenario that best fits your situation.

Find your Windows settings in a snap! Select the Start button, then select Settings . From there, browse the categories or use search to find what you're looking for. Most apps have their own settings. In the app, select Settings to make app-specific changes. Learn how to make Windows easier to see and easier to hear .

兑换礼品卡和充值码以进行 Xbox 购买和延长 Xbox 订阅。 代码的长度为 25 个字符，包括数字和字母，并且采用横竖 5 个字符的 5x5 格式。 代码可以是你从 Microsoft 或受信任的零售商处购买的数字卡或物理卡。

确保适用于 Windows 的 Xbox 应用中报告的 Microsoft Store 帐户是用于购买 Game Pass 订阅的帐户。 在电脑上， Microsoft Store 帐户 用于设备范围的购买和所有权，包括在 Windows 版 Xbox 应用中访问 Game Pass 的权益。

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