For pre-sales support, or issues with purchasing, contact Sales support. Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

If you feel like you’ve been the target of a technical support scam, you can help Microsoft stop cybercriminals by reporting it. Learn more about avoiding technical support scams.

Help with a work or school account password. I need to talk to a customer support agent. Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

The most common type is a physical, external keyboard that plugs into your PC. But Windows has a built-in Accessibility tool called the On-Screen Keyboard (OSK) that can be used instead of a physical keyboard. You don’t need a touchscreen to use the OSK.

Get help with a damaged or unreadable code. If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Change or reset your PIN. A PIN is a user-defined set of numbers, or a combination of numbers and letters, that allows you to sign in to your Windows device instead of a password. Your PIN is securely stored on your device, it isn’t transmitted anywhere, and it isn’t stored on a server.

Get a theme. To get a theme, expand one of the categories below, select a link for the theme, and then select Open. This saves the theme to your PC and puts it on your desktop. If you prefer, some themes can also be installed from the Microsoft Store. Explore themes in the Microsoft Store. Get free Windows themes from Microsoft to personalize ...

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

There are three methods to which you can activate your product: Online via the internet, by telephone using our automated systems, and by a live support advocate. Online: When you begin activation, Windows will try to use your internet connection to activate online.

Tips: While signing in, select Yes at the "Stay signed in?" prompt if you want to go straight to your mailbox next time (not recommended for shared computers). Alternatively, check the "Don't show this again" box and select No to be prompted for your password each time.. If you can't sign in, or have forgotten your username or password, use our sign-in troubleshooter.