If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Go to Start > Settings > Accounts > Sign-in options. Select the Windows Hello method that you want to set up, Select Set up. If you don't see Windows Hello in Sign-in options, then it may not be available for your device. Windows Hello does require a compatible camera or fingerprint reader.

If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your “issue” fixed, it’s better to be safe and not click any links or provide any personal information.

Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

Give your PC a Fresh Start. Resetting your PC lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact. In some cases, a clean installation may improve your device's performance, security, browsing experience, and battery life.

For the best experience, download and install the new version of the Quick Assist app from Microsoft Store. If you have problems installing Quick Assist, here are some steps to try to get it installed and working properly.

Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secured connection. Protect yourself from tech support scams. Before clicking 'I accept', review the: Agreement for Microsoft Services. Microsoft Software License Terms.

Learn how to activate Windows using a product key or digital license, check your activation status, and link your Microsoft account.

Get free Windows themes from Microsoft to personalize background, colors and sounds for your PC.

Manage your Virus & threat protection settings. Use Virus & threat protection settings when you want to customize your level of protection, send sample files to Microsoft, exclude trusted files and folders from repeated scanning, or temporarily turn off your protection.