Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Windows 11 Windows 10. If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Start by running the automated audio troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most audio issues. Open Get Help. If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed: Windows 11 Windows 10. 1.

Sending a message. If you haven't already set up messages, do the following: On your PC, in the Phone Link, select Messages. To start a new conversation, select New message. Enter the name or phone number of a contact. Select the person you want to send a message to.

Detailed information about downloading and using Microsoft Authenticator in China. The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.

Windows 10. In the search box next to Start on the taskbar, type control panel. Select Control Panel from the list of results. Note: Many Control Panel features are simpler and faster in Settings . Open Settings.

Elevate your device by showcasing beautiful images from around the globe with Windows spotlight, or your favorite memories with a custom photo or a dynamic slide show as your lock screen background. Stay informed and efficient with dynamic updates that bring weather, finance, sports, traffic, and app notifications right to your lock screen.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

Learn how to add user accounts in Windows 10 and Windows 11. With an account, each person has separate files, browser favorites, and a private desktop.