Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Learn how to fix error PBR9012 so you can make a purchase from your Xbox console.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Learn how to prevent unauthorised purchases on your Xbox by creating Microsoft accounts for every person who uses that console.

Learn how to cancel Xbox subscriptions, manage recurring billing, and stop future charges while retaining benefits until the subscription expires.

Issues with Xbox 360 cloud saves? We’re aware of an issue affecting access to Xbox 360 cloud saves when playing via backward compatibility. We do not recommend deleting or overwriting any saves that appear corrupted while we work to resolve this. More options To use Xbox Cloud Gaming on an Apple device, follow the steps below or watch the video: Video instructions For more information about ...

Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Copilot is available in the Home tab of Word, Excel, PowerPoint, and Outlook on the web if you are a Copilot subscriber. If you also have a Microsoft 365 subscription that includes the Microsoft 365 desktop apps then you should find Copilot available in those apps as well. Step 1 - Ensure you're using the correct account Make sure you're signed into your Microsoft 365 apps with an account that ...

Get an error message or error code when making a purchase on Xbox? Find out what they mean.