Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

This article applies to: All Microsoft Copilot experiences — personal accounts (Personal, Family, Premium, Pro), work or school accounts, and free Copilot Chat. Last updated: September 2026 Microsoft Copilot is available globally in over 170 markets around the world. There are a few exceptions for regions like China (excluding Hong Kong SAR) and embargoed markets, where Copilot is either not ...

Find out how to update your Microsoft account if you’re moving to a new country or region and about the impact of changing regions.

XBOX Support offers help for XBOX, Game Pass, and billing questions. Get advice and customer service in the XBOX Support community.

If you get an email from Microsoft account team and the email address domain is @accountprotection.microsoft.com, it is safe to trust the message and open it. Microsoft uses this domain to send email notifications about your Microsoft account. These notifications can include security codes for two-step verification and account update information, such as password changes. You can check the ...

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Outlook stores backup files containing email, calendars, contacts, tasks, and notes on your computer. Learn how to find them.

Provides information for avoiding and reporting Microsoft technical support scams.

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