In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

Tap the tile for the account you're recovering and then tap the option to sign in to recover. Enter your password and then confirm your email address or phone number as additional verification.

Chat with our support virtual agent. Accessible help and resources to get your Xbox questions answered. Check the Xbox services, games, and apps for any service outages.

Right-click the Start button on your taskbar, and then select Windows Terminal (Admin). Chat with our support virtual agent. If you see error code 0x87e00196, you'll need to reinstall your Gaming Services package. Find out how here.

App Lock helps keep your one-time verification codes, app information, and app settings more secure. When App Lock is enabled, you'll be asked to authenticate using your device PIN or biometric every time you open Authenticator.

If you see error 0x8027025a, close the app and restart. Find more solutions here.

Currently, there's an issue where Microsoft 365 email accounts are being disconnected from Apple Mail. Microsoft is aware of this issue and actively working to resolve it.

“Kinect Sensor” means a new Kinect for Xbox Sensor purchased from an authorised retailer.

Due to a known issue, for a short time adding a phone number will not register the number for SMS sign-in. You'll have to sign in with the added number and then follow the prompts to register the number for SMS sign-in.

Make sure that you're signed in to the correct Microsoft account before redeeming. If the code was purchased through a different account (for instance, as a gift), make sure that you sign in to the account for the person who received the gift. Once a code has been redeemed, it cannot be transferred to another Microsoft account by Xbox Support.