Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

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A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money. Some deceptive emails appear to be from a safe sender but, in fact, have a "spoofed" source address to fool you. Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing ...

Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

This page provides support links for home users and support phone numbers for business users.

Learn how to recover a hacked or compromised account, what to do next, and how to prevent your account from being compromised in the future.

Create a strong password and click on Next. Enter your first and last name and click on Next. Select your country or region and your birthdate and click on Next. Enter the captcha code and click on Next. Verify your email address by entering the code that Microsoft sends to your email and click on Next. Learn more What is a Microsoft account? You forgot your Microsoft account username Need ...

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office.