A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Learn how to request a refund for a purchase from the Xbox Store.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Learn more about the offences that are related to marketplace theft and solicitation on the Xbox network.

Android iOS Sending a message If you haven't already set up messages, do the following: On your PC, in the Phone Link, select Messages. To start a new conversation, select New message. Enter the name or phone number of a contact. Select the person you want to send a message to. A new message thread opens for you to begin with. If you encounter issues while using messages, our troubleshooting ...

Windows 11 Windows 10 Before starting, make sure that the Windows 11 device supports Bluetooth. For more info on how to check, see Fix Bluetooth problems in Windows. For help with adding non-Bluetooth devices, see Add a hardware device to a Windows device.

Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

Learn how to send, receive, or delete voice or text messages to and from your friends across Xbox devices.