The type of support Microsoft provides depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Learn more about which products are included for home or for business.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Learn more about the offences that are related to marketplace theft and solicitation on the Xbox network.

若要获得 Xbox 主机的亲自服务，您可以访问Microsoft授权服务提供商，以获取由受信任的专家使用正版Microsoft更换部件执行的优质服务。

Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your "issue" fixed, it's better to be safe and not click any links or provide any personal information.

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

If your Xbox Wireless Controller didn't include AA batteries, register your controller and start a service order to get batteries.

Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.

Warranties, extended service plans, and terms and conditions for your device Terms and conditions, including warranty terms, are dependent upon where you purchased your device. To review legal documents about the Standard Limited Warranty, Microsoft Complete extended service plan, and extended hardware service plan for business here, see: Warranties and service plans