Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Start by running the automated audio troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most audio issues. Open Get Help. If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed: Windows 11 Windows 10. 1.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

As your points rack up, so do your opportunities to get rewards. We make it simple to track progress toward anything you’ve got your eye on, including games, movies, apps, gift cards, sweepstakes, donations to charity, and members-only offers and events. Get more details about earning points. How to earn points.

Locate your product key for Windows 10 or Windows 11. Depending on how you got your copy of Windows 10 or Windows 11, you'll need either a 25-character product key or a digital license to activate it.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Learn how to activate Windows using a product key or digital license, check your activation status, and link your Microsoft account.

Your PIN is securely stored on your device, it isn’t transmitted anywhere, and it isn’t stored on a server. This makes it more secure than a traditional password. If you want to change your PIN, or need to reset it, you have different options.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Configure a user as an administrator. Learn how to add user accounts in Windows 10 and Windows 11. With an account, each person has separate files, browser favorites, and a private desktop.