iOS Android To install Authenticator on your iOS device Scan the QR code or download and install Authenticator from the Apple app store.

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Sign in using Microsoft Authenticator Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account.

Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.

Get help for the account you use with Microsoft. Find how to set up Microsoft account, protect it, and use it to manage your services and subscriptions.

Learn how to manage your Microsoft 365 subscription and billing if you purchased it through a third-party retailer.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Notes: If you purchased Microsoft Copilot Pro from Google Play or the Apple app store, contact their customer support for cancellation or refund. For Play Store purchases, go to Learn about Google Play refund policies. For Apple App Store purchases, request a refund from Apple support. If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account ...

How to spot a "fake order" scam A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn ...

Subscriptions with recurring billing If you have a Microsoft subscription with recurring billing, you can change how you pay at any time. You can also cancel or turn ...