However, if you're reinstalling Microsoft 365, and you've already redeemed a product key and have an account associated with Microsoft 365, then go to the section sign in to download Office.

For Microsoft 365 operated by 21 Vianet go to login.partner.microsoftonline.cn. For Microsoft 365 Germany go to portal.office.de. This completes the download of Microsoft 365 to your device. To complete the installation, follow the prompts in the "Install Microsoft 365" section below.

A Subscribed badge means a Microsoft 365 subscription such as Microsoft 365 Family or Personal is already associated with your account and you can access many of your subscription benefits including installing the desktop apps.

Stay safe with a genuine Office license. After launching an Office app, you might receive a message that says Get genuine Office. If you see this, we've determined that the Office product installed on your device isn't legitimate and you may be a victim of software counterfeiting.

Help with a work or school account password. I need to talk to a customer support agent. Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

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Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

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There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

A Microsoft Exchange account is a work or school email account. The organization that gave you the Exchange email account is running a Microsoft Exchange Server, or is using Microsoft 365 which uses Exchange Server to provide email.