iOS & iPadOS users may experience issues accessing their Outlook and Hotmail accounts from the iOS/iPadOS default Mail app

This does not wipe your device. Learn how to delete or remove phone partnerships using Outlook on the web: Fix email sync issues or remove a device from your Outlook on the web mailbox. I can't install the Outlook app In order for you to install the Outlook mobile app you need: A mobile device that meets the minimum requirements for the app.

On the Outlook status bar, if you get Disconnected, Working Offline, or Trying to connect…, then Outlook can't reach the email server to send your mail. To fix this problem, on the ribbon, select the Send/Receive tab, then, in the Preferences group, select Work Offline to toggle between offline mode and online mode.

Click on Apps > Mail > Mail Accounts. Re-enter your login credentials. If the above does not work, please delete and re-add your Exchange account in the Apple Mail app by following the steps below. Update your Microsoft 365 account in the Apple Mail app Delete your Microsoft 365 account from Apple Mail: Open the Settings app. Tap on Apps > Mail.

Learn how to fix Outlook.com email sync issues if you can't receive or send messages.

Fix send and receive email issues by removing devices that have partnerships with your mailbox.

Add your Outlook.com, Microsoft 365, or Exchange-based email account to your iPhone, iPad, or iPod Touch using the iOS Mail app.

Once you've changed your password with your email provider, you can update the password in Outlook. See Change or update your email password for more information. I can't receive new email messages If you can't receive new email messages, there are several troubleshooting steps you can take.

Note When you contact our support team, you won't receive an email or get a call back. But you'll receive a notification when the support team sends you a reply, and can easily communicate with them in the app. Look for the notification on the client Settings and Contact Support icons, and make sure to enable Notifications for Outlook in your system settings.

Add your Outlook.com, Microsoft 365, or Exchange-based email account to your iPhone, iPad, or iPod Touch using Outlook for iOS.