Search results for 'OneDrive sync problems'

Learn how to fix common OneDrive personal or OneDrive for Business sync problems.

Applies To: OneDrive for Business 24, OneDrive for Business, SharePoint Server Subscription Edition, SharePoint Server 2019, SharePoint Server 2016, SharePoint Server 2013 Enterprise, SharePoint in Microsoft 365, Office for business, Office 365 Small Business, Microsoft 365 admin, OneDrive (work or school), Microsoft Office, OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows, SharePoint admin center, SharePoint in Microsoft 365 Small Business

Learn about fixes and workarounds for the latest OneDrive issues.

Applies To: Microsoft365.com, Microsoft 365 admin, OneDrive (work or school), OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows

Learn how to reset OneDrive on your computer to resolve sync issues and restore default settings. Follow the steps for Windows, Mac, Android or iOS devices and find more help options.

Applies To: OneDrive for Business 24, OneDrive for Business, SharePoint Server Subscription Edition, SharePoint Server 2019, SharePoint in Microsoft 365, OneDrive (work or school), Microsoft Office, OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows

Learn what you do if OneDrive shows “Processing changes" for a long time.

Applies To: OneDrive for Business 24, OneDrive for Business, OneDrive (work or school), Microsoft Office, OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows

Learn about fixes and workarounds for the latest OneDrive issues.

Applies To: Microsoft365.com, Microsoft 365 admin, OneDrive (work or school), OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows

Learn how some files cause "sync pending" in OneDrive and what to do about it.

Applies To: Microsoft365.com, OneDrive (work or school), Microsoft Office, OneDrive (home or personal), OneDrive for Mac, OneDrive for Windows

There can be a number of different reasons why OneDrive fails to sync, from invalid characters in file names to out dated sync apps. Here are some links to help you troubleshoot OneDrive sync issues:

Applies To: SharePoint Server 2016, SharePoint Server 2013 Enterprise, SharePoint in Microsoft 365, Office for business, Microsoft 365 admin, OneDrive (work or school), SharePoint admin center

After you install the OneDrive sync app (onedrive.exe) to sync your OneDrive for work or school files or update your operating system, you may experience one or more of the following symptoms: No synchronization of files occurs, and no error message is displayed.

Applies To: SharePoint in Microsoft 365

If you cannot sign in to your OneDrive sync app, or the sync app says OneDrive is not connected, follow these steps to get signed in again. If you see a gray OneDrive icon with a line through it, this means you are not signed in. Select the OneDrive icon that is grayed out or has a line through it.

Applies To: OneDrive for Business 24, OneDrive for Business, OneDrive (work or school), Microsoft Office, OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows

We're sorry that you're having trouble syncing your OneDrive. To help get you syncing again, follow the steps below to unlink and re-link your Mac to OneDrive.

Applies To: Microsoft Office, OneDrive for Mac