Symptoms
Consider the following scenario:
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You have an Active Directory Rights Management Services (AD RMS) server that is running Windows Server 2012 R2.
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You add a user account to the user exclusion list in AD RMS.
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You remove the user account from Active Directory Domain Services (AD DS). Or, you remove the email address of the user account.
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You try to access the exclusion policies interface or use Microsoft PowerShell to configure AD RMS on the AD RMS server.
In this scenario, you may receive one or more error messages that resemble the following:
"An error occurred while obtaining data from the server"
"Active Directory Rights Management Services could not complete the task because an error occurred. This error may be caused by variable conditions."
"Failed to find an entry in the Active Directory: mail."
Resolution
To resolve this issue, install update rollup 2975719. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
