"0x0000007E" Stop error when you restart a computer that is running Windows Server 2008 R2 or Windows 7

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Server 2008 R2 or Windows 7.

  • The IPv6 transition technologies are enabled on the computer. For example, you enable the Intra-site Automatic Tunnel Addressing Protocol (ISATAP), 6to4, and Teredo IPv6 transition technologies on the computer.

  • You restart the computer.

In this scenario, you receive the following Stop error message during the startup process:

0x0000007E (parameter1, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED



Notes

  • The parameters in this error message vary, depending on the configuration of the computer.

  • Not all "0x0000007E" Stop errors are caused by this issue.

Cause

This issue occurs because the Tunnel.sys driver does not check whether all queued work items are completed before it frees them during the module unloading process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.17xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Tunnel.sys

6.1.7600.17211

108,544

10-Jan-2013

03:29

x86

Tunnel.sys

6.1.7600.21421

108,544

10-Jan-2013

03:21

x86

Tunnel.sys

6.1.7601.18048

108,544

10-Jan-2013

03:24

x86

Tunnel.sys

6.1.7601.22214

108,544

10-Jan-2013

03:28

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Tunnel.sys

6.1.7600.17211

125,440

10-Jan-2013

03:58

x64

Tunnel.sys

6.1.7600.21421

125,440

10-Jan-2013

04:04

x64

Tunnel.sys

6.1.7601.18048

125,440

10-Jan-2013

04:06

x64

Tunnel.sys

6.1.7601.22214

125,440

10-Jan-2013

04:01

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Tunnel.sys

6.1.7600.17211

252,928

10-Jan-2013

03:21

IA-64

Tunnel.sys

6.1.7600.21421

252,928

10-Jan-2013

03:29

IA-64

Tunnel.sys

6.1.7601.18048

252,928

10-Jan-2013

03:19

IA-64

Tunnel.sys

6.1.7601.22214

252,928

10-Jan-2013

03:20

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update-bf.mum

File version

Not Applicable

File size

2,276

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,323

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

X86_66b386d353fbcbeac5ecaf2eeffc750a_31bf3856ad364e35_6.1.7601.18048_none_b86c42698ee903d9.manifest

File version

Not Applicable

File size

694

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

X86_6712f72ee9005ba744e43c37701d2b61_31bf3856ad364e35_6.1.7601.22214_none_2b036529be497992.manifest

File version

Not Applicable

File size

694

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

X86_70339c9002706e257d12864c759526d2_31bf3856ad364e35_6.1.7600.21421_none_1d93e90ae0c21e83.manifest

File version

Not Applicable

File size

694

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

X86_a5809047e3345163eae632f96cec1c9c_31bf3856ad364e35_6.1.7600.17211_none_46261387b61b01e9.manifest

File version

Not Applicable

File size

694

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

X86_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.17211_none_a387f4cfe5d2e372.manifest

File version

Not Applicable

File size

33,074

Date (UTC)

10-Jan-2013

Time (UTC)

05:38

Platform

Not Applicable

File name

X86_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.21421_none_a406c394fef89c54.manifest

File version

Not Applicable

File size

33,074

Date (UTC)

10-Jan-2013

Time (UTC)

05:37

Platform

Not Applicable

File name

X86_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.18048_none_a554e417e30b5492.manifest

File version

Not Applicable

File size

33,074

Date (UTC)

10-Jan-2013

Time (UTC)

05:36

Platform

Not Applicable

File name

X86_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.22214_none_a5faf164fc143854.manifest

File version

Not Applicable

File size

33,074

Date (UTC)

10-Jan-2013

Time (UTC)

05:40

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_2db0219e62407a6c0a616c135462c59d_31bf3856ad364e35_6.1.7600.17211_none_1f1452dd58b7c858.manifest

File version

Not Applicable

File size

698

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Amd64_409bb616bf3ea3f86b979c81751764eb_31bf3856ad364e35_6.1.7601.22214_none_9006d9dbbab5c5b5.manifest

File version

Not Applicable

File size

698

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Amd64_552e1c6b42c5bb19f0fc0d8049ad6177_31bf3856ad364e35_6.1.7601.18048_none_5a54d42ab87c7164.manifest

File version

Not Applicable

File size

698

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Amd64_f391fe01928965ca6c04141e0f83e5a6_31bf3856ad364e35_6.1.7600.21421_none_1b7beebeff2230fb.manifest

File version

Not Applicable

File size

698

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Amd64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.17211_none_ffa690539e3054a8.manifest

File version

Not Applicable

File size

33,078

Date (UTC)

10-Jan-2013

Time (UTC)

06:23

Platform

Not Applicable

File name

Amd64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.21421_none_00255f18b7560d8a.manifest

File version

Not Applicable

File size

33,078

Date (UTC)

10-Jan-2013

Time (UTC)

06:24

Platform

Not Applicable

File name

Amd64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.18048_none_01737f9b9b68c5c8.manifest

File version

Not Applicable

File size

33,078

Date (UTC)

10-Jan-2013

Time (UTC)

06:34

Platform

Not Applicable

File name

Amd64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.22214_none_02198ce8b471a98a.manifest

File version

Not Applicable

File size

33,078

Date (UTC)

10-Jan-2013

Time (UTC)

06:28

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

2,707

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,761

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_5223d7e8315a5a9cd875b6a8296a0c6e_31bf3856ad364e35_6.1.7600.21421_none_65d69fcfc2c45a9e.manifest

File version

Not Applicable

File size

696

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Ia64_55f7feb4ce766e313e61fd4f3e2897d0_31bf3856ad364e35_6.1.7601.22214_none_963ecb1b3d0a054a.manifest

File version

Not Applicable

File size

696

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Ia64_7d09cfb3aa5dd6e6b8ecc774fcfe87bb_31bf3856ad364e35_6.1.7601.18048_none_9f18bd4fa5952f51.manifest

File version

Not Applicable

File size

696

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Ia64_a7077572735363c979d8c7a1fe47bc72_31bf3856ad364e35_6.1.7600.17211_none_9a13b7ceb60cf5cc.manifest

File version

Not Applicable

File size

696

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Ia64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.17211_none_a38998c5e5d0ec6e.manifest

File version

Not Applicable

File size

33,076

Date (UTC)

10-Jan-2013

Time (UTC)

06:25

Platform

Not Applicable

File name

Ia64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.21421_none_a408678afef6a550.manifest

File version

Not Applicable

File size

33,076

Date (UTC)

10-Jan-2013

Time (UTC)

06:18

Platform

Not Applicable

File name

Ia64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.18048_none_a556880de3095d8e.manifest

File version

Not Applicable

File size

33,076

Date (UTC)

10-Jan-2013

Time (UTC)

06:12

Platform

Not Applicable

File name

Ia64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7601.22214_none_a5fc955afc124150.manifest

File version

Not Applicable

File size

33,076

Date (UTC)

10-Jan-2013

Time (UTC)

06:18

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

1,909

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,947

Date (UTC)

10-Jan-2013

Time (UTC)

12:17

Platform

Not Applicable


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