A long delay occurs when you print a large file on a Windows 7 or Windows Server 2008 R2-based computer

Symptoms

You experience delays when you print large files on a computer that is running Windows 7 or Windows Server 2008 R2.

When you print a file on a computer that is running Windows 7 or Windows Server 2008 R2, a block of memory equal to the size of the spool file is allocated. This memory is not released until the print job is finished. Therefore, if the print job is large, a large spool file is generated and a large block of memory is allocated. For example, when you print a high resolution photo or several copies of a photo, the spool file size can be several Gigabytes (GBs).

This is a common operation. However, it may cause memory swapping if the spool file is larger than the available physical memory. This behavior significantly increases how long it takes to finish the print job.

Notes

  • In Windows Vista or Windows Server 2008, when the spooling is completed or delayed, the allocated memory will be freed.

  • In Windows XP, a large block of memory cannot be allocated.

For example, you are printing a hi-resolution photo, or several copies of a photo. The spool file can easily go over several GBs. Therefore, an amount of memory equal to the spool file is allocated and not freed until the job is finished. Therefore, the issue occurs.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2 on the computer.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ntkrnlpa.exe

6.1.7600.20714

3,964,800

18-May-2010

03:06

Not Applicable

Ntoskrnl.exe

6.1.7600.20714

3,909,000

18-May-2010

03:06

Not Applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.1.7600.20714

5,477,768

18-May-2010

04:14

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntoskrnl.exe

6.1.7600.20714

11,105,152

18-May-2010

02:04

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_697eb9d89b1610e29db1ea8d70361555_31bf3856ad364e35_6.1.7600.20714_none_9d8980f26c82bf13.manifest

File version

Not Applicable

File size

697

Date (UTC)

18-May-2010

Time (UTC)

17:23

Platform

Not Applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20714_none_6cdb096b2e5c622a.manifest

File version

Not Applicable

File size

16,151

Date (UTC)

18-May-2010

Time (UTC)

04:30

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_5b8034a57b72b3659eb5598ed361e55b_31bf3856ad364e35_6.1.7600.20714_none_f6021b591cbd642a.manifest

File version

Not Applicable

File size

701

Date (UTC)

18-May-2010

Time (UTC)

17:23

Platform

Not Applicable

File name

Amd64_697eb9d89b1610e29db1ea8d70361555_31bf3856ad364e35_6.1.7600.20714_none_f9a81c7624e03049.manifest

File version

Not Applicable

File size

699

Date (UTC)

18-May-2010

Time (UTC)

17:23

Platform

Not Applicable

File name

Amd64_8cafd03d6e8e6cb2d239a2c2b10e2994_31bf3856ad364e35_6.1.7600.20714_none_4b47cec997bd4e1b.manifest

File version

Not Applicable

File size

1,042

Date (UTC)

18-May-2010

Time (UTC)

17:23

Platform

Not Applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20714_none_c8f9a4eee6b9d360.manifest

File version

Not Applicable

File size

15,291

Date (UTC)

18-May-2010

Time (UTC)

08:59

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_697eb9d89b1610e29db1ea8d70361555_31bf3856ad364e35_6.1.7600.20714_none_9d8b24e86c80c80f.manifest

File version

Not Applicable

File size

698

Date (UTC)

18-May-2010

Time (UTC)

17:23

Platform

Not Applicable

File name

Ia64_956e9ac977a78020d998b21ec6dbebb3_31bf3856ad364e35_6.1.7600.20714_none_c20799c65ebaf7c1.manifest

File version

Not Applicable

File size

699

Date (UTC)

18-May-2010

Time (UTC)

17:23

Platform

Not Applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20714_none_6cdcad612e5a6b26.manifest

File version

Not Applicable

File size

15,289

Date (UTC)

18-May-2010

Time (UTC)

04:26

Platform

Not Applicable

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