Use the categories here to find the help you need or use the search box above.
Getting Started
Adding Accounts
How do I add an account for O365, Outlook.com, or Exchange?
How do I add an account for Yahoo, Gmail, or iCloud?
How do I add a Google Apps account?
How do I set up an IMAP account?
Do you support Hotmail, MSN, and Live?
Can I add an Outlook.com child account to the app?
Does your app support 2-step authentication?
iCloud accounts: 2 step authentication/App-specific password troubleshooting
Which Exchange mail settings do I use on iOS?
How do I remove my email account?
Learning the Basics
How do I write/create/compose a new email message?
How do I switch between reply all/reply/forward? How do I edit recipients?
How do I remove recipients that I've added when composing a mail?
What's the difference between delete and archive?
How do I select multiple emails?
How do I view my sent, trash, archive and other folders?
How do I permanently delete an email?
How do I add or create folders?
Can I delete a folder on Outlook?
How do I disable Focused Inbox?
How do I toggle between 'Focused' and 'Other'?
How do I sort my inbox by unread, flagged/starred, or attachments?
How do I consolidate my email accounts in my inbox?
How do I view a single email account in my inbox?
Search
How far back can I search my inbox?
Why can't I see any results when I type in a query?
Why can't I see all of the historic suggestions when I type in a search query?
How do I search based on a keyword?
How do I delete the history suggestions?
Is there a limit for results when searching my archive online?
Settings
Customization
Where can I find the app settings?
Can I change my email signature?
Can I change the font when composing an email or reply?
How do I enable out of the office messages for each of my accounts?
How do I enable thread-less mode / disable conversation mode?
How do I enable the All Mail, Drafts, Sent Mail, Spam and Trash folders in Gmail or G Suite IMAP?
How do I change the IMAP folder limit for Google Apps and Gmail?
How do I enable background downloading of emails?
How do I enable/disable Background App Refresh?
Can I setup the app to fetch email only when the app is open?
Choosing how you want to open links in Outlook mobile apps
Notifications & Sounds
How can I turn on/off push notifications & sounds?
How do I change mail or calendar sounds?
How do I turn off mail and/or calendar sounds?
What does the Badge Count Icon represent, and how do I change it?
How do I disable grouping of notifications in Outlook?
General Questions
Common Questions
What version of iOS does your app support?
What versions of Exchange do you support?
Can I connect with an MDM profile?
Can I connect to the app using a VPN?
How can I update my profile information or change my picture?
What does it mean to ‘Schedule' an email?
Does your app support draft syncing?
How do I act on individual messages within a thread/conversation?
Can I undo/recall a sent email?
Does your app encourage me to reach Inbox Zero?
How do I change the initials that appear in my app navigation?
How much space should I have free in my device for optimal usage?
Where can I find rich formatting options?
What formatting is available in Outlook for iOS and Android?
How do I report phishing or junk email?
Why am I seeing a banner about external recipients?
What happened to my Outlook.com Groups?
Files
Send attachments and images in Outlook mobile
How do I connect a Dropbox or Box account?
How do I add my OneDrive for Business account?
Folders
How do I add or create folders?
Can I delete a folder on Outlook?
How do I expand and collapse folders in the navigation pane?
I don't like collapsible folders. Can I go back to the old layout?
Suggested Folders or Smart Move
Storage
What is Microsoft storage and what are my options?
How do I clean up my Microsoft and email storage?
What's the best way to manage my OneDrive files?
What's the best way to manage my storage in Outlook Mobile?
People (Contacts)
How do I save my contacts to my device?
Is there a limit on the number of contacts that can be sync'd in the app?
Can the People list be edited?
Can I save Outlook contacts to my address book if my app is managed with Intune?
What can others see on my contact card?
I can't find organizational or reporting details for my company contacts in Outlook, why not?
How do I save my Outlook contacts to my iOS contacts app?
If I add or edit a new contact to Outlook, will it sync with my Contacts app on my device?
I use my Gmail account with Outlook for iOS, can I still export my contacts?
Why am I seeing some of my contacts hidden under ‘Show More Contacts'?
Why am I not seeing the option to ‘Search Directory' when writing from my personal email account?
Why am I seeing a work contact show up as a suggestion when writing from my personal email address?
Calendar Management
General Calendar Questions
How do I add a location to an event?
Why can't I see any conference rooms in Room Finder?
What is a workspace and how do I book it?
How do I turn on weather on calendar on Outlook mobile?
How do I connect my native iOS calendar to Outlook?
Calendar Sharing
How do I open a shared calendar?
How do I enable or disable a shared calendar?
How do I remove a shared calendar?
Some Google Calendars are missing (shared calendars).
How can I accept shared calendar invites?
Why does my shared calendar not show up in mobile?
Why do I not see the delegate option?
What does ‘my organization' mean?
How do I remove someone from my list of shared calendars?
I'm getting an error when trying to share to a Distribution list or a Microsoft 365 Group.
Troubleshooting
Common Issues
How do you report an issue or bug?
Updating your email account password
I need help with my outlook.com account.
How do I unblock my outlook.com account?
Why is my Microsoft Exchange account disabled?
How do I clear the cache or locally reset/refresh the client/app?
How do I manually enter my Exchange account information?
Error: IMAP Autodiscover Failed
Error: Invalid IMAP Server Info
Error: New Contact Security Notice
Error: SMTP Invalid Server Info
Error: SMTP Autodiscover Failed
How do I enter IMAP port numbers?
I can't add a second Microsoft 365 account to my Outlook app. What's going on?
After I changed my primary alias on my outlook.com account, I can't log back in.
Is there a limit to how many accounts I can add to my Outlook app?
I see Error 403, or disallowed_useragent and a Google error. What's up?
Where are my starred and important folders in my Gmail account?
2 factor authentication with AOL accounts
NoSuchAccountException: Login Error
Why can't I see my calendar or contacts from my Yahoo account?
Phone numbers with special characters do not initiate a call
Support/Feedback
Can I join your beta program on iOS?
How can I leave a feature request or feedback on the design of the app?
Languages supported by Outlook Mobile Support
Data Privacy and Security
Privacy Policies
How do I access my privacy settings?
What is the Primary Account in my Privacy Settings?
What features will I turn off for Analyze Content and Download Content in my Privacy Settings?
Why do I see different Privacy settings for my work account and my personal account?
Does Apple Intelligence have access to my Outlook data?
S/MIME
Why is conversation view turned off when I turn on S/MIME?
How are certificates going to be moved to the device?
When a certificate is installed as a duplicate, is it overwritten or just detected that it exists?
How do I configure my Exchange server to remove blocking of .pfx files?
Where are the certificates stored on the device?
Does Outlook mobile store the email unencrypted?
What are the requirements for running S/MIME?
Can I export my own certificate and email it to myself?
How do I install certificates on my device?
My company uses Microsoft Intune for delivering my certificates. How do I get certificates?