Microsoft PC Accessory warranty

Applies To
Surface Accessories Microsoft accessories

Your Microsoft PC accessory comes with a limited hardware warranty depending on the device.

Note

For "Designed by Microsoft" accessories, please view Getting support for 'Designed by Microsoft' accessories by Incase

For Microsoft Modern Accessories

The information below applies to the following devices:

  • Microsoft Modern Webcam
  • Microsoft Modern USB-C Speaker
  • Microsoft Modern Wireless Headset
  • Microsoft Modern USB-C Headset
  • Microsoft Modern USB Headset

To check your warranty and get an order started:

  1. Go to Microsoft account | Devices
  2. First register your device by selecting "register device"
  3. Select "Other Microsoft Accessories"
  4. Enter your serial number Find the serial number on your Microsoft or Surface device

For all other Microsoft PC Accessories check your proof of purchase to identify the warranty period

In order to get warranty support, you will need to provide a valid sales/purchase receipt.  A valid sales/purchase receipt will clearly indicate the retailer name , the purchase date , and the item purchased as shown in the example below (in English only). If the sales/purchase receipt does not clearly indicate these requirements, it will not be accepted.

Your receipt (or proof of purchase) should state the store where the device was purchased, the date, and have the device listed (or itemized).

Need more help?

Technical support

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For technical support, open the Surface app, describe your problem and select Get Help.

Community support

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Communities can help you ask questions, and hear from experts with rich knowledge. Ask the Community.

Other support

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If you can't use your Surface or have a question about something else, open Get Help to get other support online.

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