Important: Starting in May 2025, Skype will no longer be available. Sign in to Microsoft Teams Free on any supported device using your Skype credentials and your contacts and chats will automatically be transferred. You will also receive a notification in the Skype app prompting you to take action to migrate your data. Learn more about Skype's retirement.
Check for your problem in the following table to find why your subscription isn't working for you:
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Problem |
Resolution |
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When I try to make a call, I get a message saying “You just tried to call a number” |
Check the number you’re calling. Make sure you’ve entered the number correctly. Remember to select the country you're calling from the drop-down or enter a “+” and then the country code. |
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When I try to make a call, I get a message saying “Your subscription doesn’t cover this number” |
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When I try to make a call, I get a message that says “Account blocked” |
We may suspend your account temporarily if there are payment issues, which means you won’t be able to use paid services. We may also need you to add billing address to continue using Skype Dial Pad. Learn more |
