Switch between Microsoft 365 subscriptions
If your needs change, you have the option to switch between Microsoft 365 subscriptions. For example, if you have Microsoft 365 Personal and want to share Microsoft 365 apps and other subscription benefits with your household, you can switch to Microsoft 365 Family. Or, you might have Microsoft 365 Basic with 100 GB of cloud storage, but decide you want 1 TB and the additional benefits of a Microsoft 365 Family or Personal subscription. If you want to use AI tools more, you can upgrade to Microsoft 365 Premium.
How you switch subscriptions depends on if you're switching to a plan with more or fewer features.
Tip:Â The steps below describe switching between Microsoft 365 Premium, Personal, Family, and Basic. To switch to a business subscription, see Switch to a Microsoft 365 business subscription.
How to change to a different Microsoft 365 subscription
Jump to Switch to a plan with more features if:
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You have Microsoft 365 Basic and want to move to Microsoft 365 Personal, Microsoft 365 Family or Microsoft 365 Premium.
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You have Microsoft 365 Personal and want to move to Microsoft 365 Family or Microsoft 365 Premium.
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You have Microsoft 365 Family and want to move to Microsoft 365 Premium.
Jump to Switch to a plan with fewer features if:
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You have Microsoft 365 Premium, Microsoft 365 Family or​ Microsoft 365 Personal, and you're switching to Microsoft 365 Basic.
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You have Microsoft 365 Premium or Microsoft 365 Family and you're switching to ​Microsoft 365 Personal.
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Tip:Â For a limited time, subscribers with recurring billing enabled who are looking for plans without Copilot can switch to Microsoft 365 Personal Classic or Microsoft 365 Family Classic plans. Learn more.Â
Switch to a Microsoft 365 subscription with more features
To switch to a Microsoft 365 subscription with more features, you buy another subscription and start using its benefits straight away.
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Buy the Microsoft 365Â subscription that you want to switch to. Make sure to use the same Microsoft account as your current subscription when you do this.Check prices
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The remaining days on your current subscription will automatically convert and get added to your new subscription. The exact number of days will depend on what subscription you're moving from and what you're moving to.
Note: Depending on the subscription you're moving to, the adjusted number of days added to your new subscription may result in less time being added than the amount of time remaining on your original subscription. For more help, see the table below or contact Sales support.
The amount of time added to your new subscription depends on the subscription type you are upgrading from and to.
|
From/To |
Microsoft 365 Personal |
Microsoft 365 Family |
Microsoft 365 Premium |
|---|---|---|---|
|
Microsoft 365 Basic |
24% |
18% |
10% |
|
Microsoft 365 Personal |
- |
92% |
100% |
|
Microsoft 365 Personal Classic |
84% |
65% |
100% |
|
Microsoft 365 Family |
- |
- |
100% |
|
Microsoft 365 Family Classic |
- |
92% |
100% |
|
Microsoft Copilot Pro |
- |
- |
100% |
Note: Personal subscriptions include Personal, Personal Japan & Personal Classic. Family subscriptions include Family, Military Family & Family Classic.
Select the days remaining from your old subscription to see an example of how many days would be added to your new subscription.Â
Tip: If you're upgrading to a ​Microsoft 365 subscription with more features, you can buy now and start using it straight away. For more help, contact Sales support.Buy now
Switch to a Microsoft 365Â subscription with fewer features
To switch to a Microsoft 365 subscription with fewer features, you must cancel your existing subscription and then buy another subscription. You'll continue to use your old subscription until it expires.
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Sign in to your Microsoft account and go to the Subscriptions tab at account.microsoft.com/services.Manage subscriptions
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Find your current subscription and select Manage, and then select Cancel subscription.
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The Cancel page will show you the features of your current subscription plan. If you're switching to another plan with fewer features, select the plan that works for you.
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Follow the instructions to complete the switch.
Note:Â Your existing subscription might not change immediately, but it will automatically change to the new plan when the plan renews. You won't be charged for the new plan until it renews into that plan.
Common questions
Try the online guided support tool to help you with switching subscriptions.
We recommend that you sign in to Subscriptions with the Microsoft account associated with your subscription, select Turn off recurring billing before your trial ends, and then switch to Microsoft 365 Personal.
Yes, if you bought a new Microsoft 365 product key from a retailer, go to microsoft365.com/setup and sign in using the same account as your current subscription. After you enter your new product key, you'll see options for switching your plan.
If you are switching between Microsoft 365 Personal and Microsoft 365 Family, no, you won't need to reinstall the apps after switching subscriptions.
If you're switching from Microsoft 365 Basic to Microsoft 365 Family or Personal, yes, you'll now be able to install the desktop apps for Microsoft 365 on your Mac or PC. Get help with installing.
Note: If you're switch from Microsoft 365 Premium, Family or Personal to Microsoft 365 Basic, you will only have access to web and mobile versions of Word, Excel, PowerPoint, OneNote, OneDrive and other apps.
Yes, you can move from Microsoft 365 Personal, Microsoft 365 Family, or Microsoft 365 Premium to a business subscription. To learn how, see Switch from Microsoft 365 Personal or Family to a business subscription.
If you already have Microsoft 365 Personal, Microsoft 365 Family or Microsoft 365 Premium, you can still take advantage of this discount. When you purchase through your employer's offer, additional time is added to your existing subscription, and the discounted rate will begin at your existing subscription's annual renewal date. Be sure to specify the Microsoft account that's associated with your current Microsoft 365 subscription during the purchase process.
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Sign in to Subscriptions with the Microsoft account associated with your subscription, and then select Turn off recurring billing.
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When your subscription expires, buy a one-time purchase of Office. Check prices.
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When you complete your purchase, open any app like Word, Excel, or PowerPoint and switch your license to begin using Office as a one-time purchase.
Need more help?
Contact Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.
For pre-sales support, or issues with purchasing, contact Sales support.
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