Learn about Microsoft Rewards

In order to obtain the details of your reward, please go to your Order History and scan through the list of your orders. Look for the reward in question and at the far-right, click the Order Details button to get your redemption code or link. Select Resend if you want a copy of your confirmation email and/or select Order Details if you want to get the details of your reward. 

Ensure you are not attempting to redeem Microsoft Reward points while using a VoIP phone number, using a VPN or entering the wrong code, or reached the maximum of allowed usages on a single phone number. To learn more about what might be preventing you from redeeming your points please see How to redeem Microsoft Rewards points article.  

If you're under age 13 (or child age in your country or region), your parent/legal guardian will need to give consent at the time you create your Microsoft account. Learn more about parental consent.

Level 2 members can earn more points on Bing, earn points at the Microsoft Store, save on reward redemptions, and get access to exclusive offers. Remember to check your Rewards page for current offers as well as your Region for current redemption and earning rate. 

There are a few reasons why you are not earning points for your searches: 

• Your Give Mode is on. See Give with Bing FAQ for more details.

• You are logged in to a different account or the browser data is not syncing with the Rewards database data.

• Your PC/mobile counter has been maximized, additional searches will not be credited until the counter resets.

• Queries are entered by a bot, macro, or other automated means of any kind.

• You appear to be attempting to earn points from outside of your current market, which is a violation of program policy.

There are a few reasons why your streak was reset: 

• Daily sets were not completed on time

• Used a VPN or a device with a different time zone, as streaks are based on your device's time zone. Using a different time setting may cause the system to not recognize your streak.

• You are logged in to a different account. Once completed, the daily set will display a green checkmark.

It's easy to earn your way toward great Microsoft Rewards with Bing, just start searching. Level 1 members can earn points for up to 10 searches each day and Level 2 members can earn points for up to 30 searches per day. 

There are a few reasons why your balance is not updating: 

• Your Give Mode is on (see Give with Bing FAQ for more details)

• You are logged in to a different account or the browser data is not syncing with the Rewards database data.

• You appear to be attempting to earn points from outside of your current market, which is a violation of program policy.

Your Give Mode might be on. See Give with Bing FAQ for more details. 

We ask for your phone number when you join and, occasionally, when you redeem points for a reward. You'll need a mobile phone or landline number. For help, read Troubleshooting verification code issues

Ensure you are checking that you are providing the correct code or redemption link. If you continue to experience the problem go to cannot redeem a code.

Your purchase / order might have been cancelled for several reasons due to using a VoIP phone number, using a VPN or redeeming reward points in multiple regions. To learn more about what might be preventing you from redeeming your points please see Track my Microsoft Rewards orders article.  

Just make sure you’re signed in with the Microsoft account associated with your rewards account when you buy content. 

Microsoft and Xbox Gift Cards redeemed using your Microsoft Rewards points are directly deposited to your Microsoft account balance. Funds acquired this way are considered as promotional balance. Any promotional balance in a Microsoft account is subject to expiration as set forth in the terms and conditions of the promotion.  

You can see the results of each sweepstake at https://rewards.microsoft.com/redeem/winners. More details and full terms and conditions are listed on each sweepstake’s page.  

If you don't wish to participate in the Microsoft Rewards program, follow the instructions on the opt out page.

Opt out

Know that if you opt out, you'll lose all of your available points. Consider redeeming your points before you head out.