About setting up and troubleshooting connecting to Windows with Honor, Samsung, and OPPO phones in China

Information in this article is only available in China.

We're excited to introduce you to the  Phone Link  on select Honor, Samsung, and OPPO devices!

 Phone Link  lets you easily link your phone and your PC to view and reply to text messages, make and receive calls, view and manage your photos, receive mobile notifications, and use your phone screen right on your PC. 

By linking your Honor, Samsung, or OPPO device to your PC, you'll enjoy instant access to everything you love.  
 

Note

This information applies to China only. 

System requirements

We're excited to introduce you to the Phone Link app on select HONOR, Samsung, and OPPO devices!

Phone Link lets you easily link your phone and your PC to view and reply to text messages, make and receive calls, view and manage your photos, receive mobile notifications, and use your phone screen right on your PC. 

By linking your Honor, Samsung, or OPPO device to your PC, you'll enjoy instant access to everything you love. 
 

Note

This information applies to China only. 

Note

We recommend installing the latest version of Microsoft Windows to ensure you get the best experience with the Phone Link and Link to Windows. 

The Phone Link app requires the following to work: 

  • A PC running either Windows 10 (May 2019 Update or later) or Windows 11.
  • Your PC's regional settings must be set to China. On Windows 11, go to Settings > Time & language > Language & region, and then select China from the Country or region dropdown menu. 
  • The Phone Link  installed on your PC must be version 1.21121.231 or later.. 
  • A supported HONOR device running Magic UI 6.0.0.112 or later.
  • A supported Samsung device running app version 1.22042.190.0 or later.
  • Supported OPPO devices running ColorOS 14 or later and Link to Windows version 1.23093.0 or later. 
  • A connection to the same Wi-Fi network for your PC and the Phone Link .
  • Supported Samsung models running OneUI 4.1.1 or later.

Phone Link  will be available by default on most PCs running Windows 10 or Windows 11. If it is not installed, you can install it through the Settings on your PC. After installation, your Phone Link  will receive regular updates.

To install it on your Windows 10 PC:

  • Open Settings on your PC
  • Search for Phone Link
  • Select Enable or disable Phone Link
  • Turn on the toggle for Turn on Phone Link
  • A pop-up window will appear, prompting you to click on Install to add Phone Link  to your PC.

To install it on your Windows 11 PC:

  • Open Settings on your PC
  • Search for Phone Link
  • Select Enable or disable Phone Link
  • Turn on the toggle for  Phone Link
  • A pop-up window will appear, prompting you to click on Install to add Phone Link  to your PC.

Following these steps will ensure that Phone Link  is successfully installed on your PC.

You'll need your PC (running Windows 10 or 11) and your HONOR, Samsung, or OPPO device to be nearby — both turned on and connected to the same Wi-Fi network.

On your PC, do the following: 

  1. In the Search box on the Windows taskbar, type Phone Link and then select the Phone Link  from the search results.
  2. You’ll be asked to sign into your Microsoft account. Make sure to use the same account on your PC that you're signed in with on your Honor, Samsung, or OPPO device.
  3. Follow the instructions to finish linking your devices.

Staying connected while your device is closed or folded

The Phone Link and all its features will continue to work as long as your device is turned on and connected to the internet.

You'll need your PC and your HONOR, Samsung, or OPPO device to be nearby — both turned on and connected to the same Wi-Fi network. 

If you start from your PC:

  1. In the Search box on the Windows taskbar, type Phone Link and then select the Phone Link  from the search results.

  2. If you have an eligible Honor, Samsung, or OPPO device, Link to Windows should already be installed on your device. To proceed, select I have a supported phone in the Phone Link  on your PC, and then click Continue.

  3. You'll be asked to sign into your Microsoft account. Make sure to use the same account on your PC that you're signed in with on your Honor, Samsung, or OPPO device.

  4. Once you are signed in, you'll be guided to a page that offers you to open the Link to Windows app on your device. You can also find Link to Windows by swiping down from the home screen on your Honor, Samsung, or OPPO device.

  5. On your device, open the Link to Windows app, and then continue to the QR code scanner in the app.

  6. Go back to your PC, and then select Pair with QR code.

    Note

    If you want to pair your HONOR device without using a QR code, select the "Pair manually" option on your PC. On your device, you'll be prompted to enter the code displayed on your PC.

  7. A QR code will appear on your PC screen. On your HONOR device, the app should be opened to a screen with a camera symbol. Use this screen to scan the QR code displayed on your PC.

  8. Once your devices are successfully linked, your HONOR device will prompt you with several device permissions. These permissions allow you to access content from your device on your PC.

If you start from your Honor, Samsung, or OPPO device:

Due to the PIPL (Personal Information Protection Law) requirement in China, you'll need to give consent to proceed with the following: 

  1. Swipe down from the home screen and then find in Quick Settings. Alternately, go to System settings > More connections > Link to Windows.
  2. Open the Link to Windows app and wait to be prompted to scan a QR code displayed on your PC. To get to it, open https:⁠//www.aka.ms/linkphone in a browser on your PC.
  3. On your Honor, Samsung, or OPPO device, use the Link to Windows app's camera to scan the QR code displayed on your PC.
  4. Once your devices are successfully linked, your Honor, Samsung, or OPPO device will prompt you with several device permissions. These permissions allow you to access content from your device on your PC.

How do I scan the QR code?

If you've started linking your devices from your PC, you'll be asked to scan a QR code during the setup process. Tap the Is the QR code on your PC ready? prompt, and then select Allow to let the Link to Windows app take pictures and record videos.

You can now use the app to scan the QR code.

My PC isn't listed in the menu of available devices

Your PC should be nearby, turned on, and signed in with your Microsoft account. This should be the same account that you signed in with on your HONOR device earlier in the Link to Windows setup process. 

If you've done this, but your PC still isn't shown in the list, try turning your PC off and on again, and then begin the linking process again from your HONOR device.

For security reasons, more than three failed attempts to match the codes on your PC and Honor, Samsung, or OPPO device will automatically prevent you from being able to link your devices.

Close and reopen the Phone Link  on your PC and then begin the setup process from there instead. You'll be prompted to accept permissions instead of matching codes to link your devices.

I don't have a Windows PC

To use the Phone Link , you'll need a PC running Windows 10 or Windows 11. 

What features are supported on Honor, Samsung, or OPPO devices?

The following features are currently supported:

  • Notifications
  • Messages
  • Photos
  • Calls
  • Device home screen
  • Cross-device copy and paste
  • Cross-device drag and drop
  • Apps (for select HONOR Magic4 and Magic3, select Samsung devices, o OnePlus 11 devices)

How can I add additional Honor, Samsung, or OPPO devices to the Phone Link ?

Follow the same step-by-step setup process that you used to set up your first device, as outlined earlier in this article.

Please note you may need to update Link to Windows on your mobile device to pair it with your PC successfully. You can do it by copying the respective link below on your mobile device to update your Link to Windows:

Samsung:  samsungapps://ProductDetail/com.microsoft.appmanager

HONOR: appmarket://details?id=com.microsoft.appmanager

After updating, please restart the pairing flow again by either:

  • Scanning the QR code with the  Link to Windows camera, or
  • if you chose to continue manually) Entering, on your mobile device, the link starting with aka.ms/ shown on the PC

Why are some or all of my messages missing from the Phone Link ?

Missing messages in Phone Link  may occur if the 5G messaging function is enabled on your device.

How can I enable syncing messages in Phone Link ?

To sync messages in Phone Link , check if the 5G messaging feature is enabled on your device. If it is, you’ll need to disable it. The steps to do this vary depending on your Android device:

On your OPPO device:

  • Open Settings.
  • Navigate to 5G Message.
  • Toggle off the feature.

On your HONOR device:

  • Open Settings.
  • Navigate to Advanced Messaging.
  • Disable the feature.

Once the 5G messaging function is turned off, your messages should sync properly with Phone Link .

如何使用蓝牙提高手机和电脑的连接稳定性

在某些情况下，你的无线网络有可能处于不稳定的状态，此时，你的手机和电脑的连接会处于连接不成功的状态。为了能解决此问题， 如果你已经完成手机和电脑的首次配对，且手机与电脑处于已连接状态，你可以遵循以下步骤建立手机与电脑的蓝牙连接，借以提高手机和电脑连接的稳定性。 

方法一： 

  1. 打开电脑端的“手机连接“ 应用程序， 点击右上角的   SettingsApp ， 进入设置 >  通用菜单；
  2. 在通用菜单中，找到“允许蓝牙提供手机和电脑的连接“ 条目，拖动下方按钮到”打开“状态；
  3. 系统弹出蓝牙设置页面，你可以根据页面引导信息完成手机和电脑的蓝牙连接设置；
  4. 需要注意的是，在蓝牙连接设置的过程中，你需要给予我们相应的蓝牙权限，请确保你的手机靠近电脑，并且及时输入相应的PIN码，以保证蓝牙连接的正确建立；
  5. 当你成功建立蓝牙连接后，你将看到系统提示“你的设备已经连接成功“的信息。
  6. 当你的无线网络再次出现不稳定的情况时， 系统将自动使用蓝牙连接保证手机和电脑连接的稳定性。

方法二： 

  1. 打开电脑端的"手机连接" 应用程序，在手机和电脑连上后，点击左边状态栏里的“✅已连接”>>在弹出框里点击“设置”；
  2. 系统弹出蓝牙设置页面向导，设置步骤和注意事项同方法一同方法一，从方法一的第三步开始配置。

方法三： 

  1. 打开电脑端的"手机连接" 应用程序，在手机和电脑连上后，点击设置旁边的 …  >>最近更新>>看到“使用蓝牙连接”>>点击“打开‘设置’”；
  2. 进入蓝牙设置页面，设置步骤和注意事项同方法一同方法一，从方法一的第二步开始配置。

方法四：  

  1. 在手机和电脑处于已连接状态时，系统会在主窗口上方提示用户建立蓝牙连接；
  2. 点击提示条上面"设置"按钮， 进入蓝牙设置页面，设置步骤和注意事项同方法一，从方法一的第二步开始配置。

Having both Phone Link and Multi-Screen Collaboration or Wireless Projection open at the same time may cause issues with both apps. To ensure the best experience, only have one of these apps open at a time. 

Why can't I open pinned apps from the taskbar?

Unpin from the app you can't open from app list on the Start menu.  After you Restart/Log out and log back in, the issue will resolve.

Why can't I open HONOR's Meetime app in Apps mode?

Both the  Phone Link and HONOR's Meetime app require a projection feature. Therefore, it cannot be opened as a standalone app in Phone Link .

How can you enable audio streaming on your PC?

Now you can stream your audio from your Android device while you are engaging with Apps or Phone screen features.

  1. Make sure you have an HONOR or OPPO device
  2. App version requirement: Phone Link  is updated to 1.22092.214.0 or higher
  3. Update OS version to:
  • For HONOR: MagicOS 7.2 or higher when it is rolled out to your device
  • For OPPO: ColorOS 14 or higher

This feature does not require any additional setup. You will be able to hear audio from your PC by default when you open Apps or Phone screen that have sound playing.

How can you change the audio output?

You can change whether the audio comes from PC or phone in Phone Link Settings.

Open Phone Link on your PC:

  1. Go to Settings > Features.
  2. Scroll down to Apps and select Computer or Phone under the drop-down menu of Listen to audio from.

Can I listen to audio via Bluetooth headphones connected to my PC?

Yes, you can. If you connect an external audio device to PC, you will hear the audio from your external device. 

Any available HONOR device and app updates will follow its operating system (OS) updates. The minimum version requirement for HONOR devices is Magic UI version 6.0.0.112. For more information, see the full system requirements, as outlined earlier in this article. 

Any available Samsung device and app updates will follow its operating system (OS) updates or get updates from Galaxy Store. 

Having both the  Phone Link  and Multi-Screen Collaboration or Wireless Projection open may cause issues with both apps. To ensure the best experience, only have one of these apps open at any one time.

Why am I seeing an "Update Required" page?

This means that you're either running an older version of Phone Link on your Windows PC, an older version of Link to Windows on your HONOR or Samsung device, or both. You'll need to update your outdated apps to their most recent version.

Tip

Keeping your apps up to date at all times ensures that they are fully compatibility with the latest features, and that you're receiving the latest available improvements in reliability and performance.

How do I get rid of the "Update Required" page?

The "Update Required" page will indicate which apps need to be updated before you can continue — either the Phone Link , or the Link to Windows  app.

To dismiss the update prompt and continue, update all your apps to the latest available version. 

Data syncing and connectivity issues

问题原因

在设置中禁止了连接至Windows的关联启动开关，导致连接至Windows无法重新建立连接。 

解决方案

请您将手机升级到MagicOS7.0之后，进入手机设置>应用>应用启动管理>打开连接至Windows自动管理开关。 

My content won't sync — what's wrong?

On your HONOR device:

  1. Open the Link to Windows app.
  2. Go to Settings > System & updates > Software update > Check for updates > Download and install.

Can I sync over mobile data instead of Wi-Fi?

On your Honor, Samsung, or OPPO device:

  1. Open the Link to Windows app.
  2. Verify that the Use mobile data option is enabled.

How can I improve the connection between my Honor, Samsung, or OPPO device and PC?

To ensure the fastest, most reliable connection, your HONOR device and PC must be connected to the same trusted Wi-Fi network. This optimization isn't possible on a public connection—for example, in a coffee shop, in a hotel, or in an airport.

When you first connect to a Wi-Fi network through your Windows PC, you'll be prompted to set the connection to Public or Private (trusted). You can change this setting at any time. 

Note

If your workplace controls your network connection, then these changes might not be available.

My device and PC are on the same Wi-Fi network, but they won't connect.

If your device and your PC are using the same Wi-Fi network, but you still see an error message, then there may be an issue with your router.

Many routers have a wireless isolation feature that allows you to lock down the network. If this option is enabled, all devices connected to the Wi-Fi network will be blocked from communicating with other. 

To disable wireless isolation:

  • On most routers, look under Advanced Wireless Settings, and then disable AP Isolation. Check your router's documentation for more information.

My devices are linked but my HONOR device can't connect to my PC.

If your HONOR phone cannot connect to your PC after you successfully completed the pairing of your devices, then you would need to check your setting on your phone to make sure the setup is done properly: 

On your HONOR device:

  • Ensure your phone has enough power and not in low-power mode.
  • Provide necessary in-App network access permissions under Settings, ensure Link to Windows application enabled.
  1. Open Settings
  2. Go to Mobile network > Data usage > Network access > Link to Windows
  3. Verify the Mobile data and WLAN options are enabled.
  • Check App Launch in Apps under Settings, ensure Link to Windows  application enabled.

Provide app feedback

On your mobile device:

  1. Open the Link to Windows app.
  2. Tap Settings > Provide Feedback.
  3. Enter your email address in the Email section.
  4. Summarize the issue you're experiencing in the Tell us about it section.
  5. Share a relevant screenshot by checking Send screenshot.
  6. Share relevant diagnostic data by checking S end diagnostic data.

Note

To protect your privacy, please do not include confidential or personal information in the Tell us about it section.

The following Honor, Samsung, and OPPO devices are currently supported by Windows:

  • 荣耀Magic3，Magic4，Magic5 系列, Magic6 系列
  • 荣耀V Purse
  • 荣耀Magic V2 系列
  • 荣耀Magic V
  • 荣耀 Magic Vs系列
  • 荣耀100 系列
  • 荣耀90 系列
  • 荣耀80 系列
  • 荣耀70 系列
  • 荣耀60 系列
  • 荣耀50 系列
  • 荣耀V40 系列
  • 荣耀X30, X40i, X50 系列
  • OnePlus series
  • OPPO Find series
  • OPPO Reno series
  • Realme series
  • Samsung Galaxy Z Fold4
  • Samsung Galaxy Z Flip4
  • Samsung 23 系列

The above Honor, and Samsung, and OPPO devices currently support connecting to Windows.