如果在 Surface 上无法使用恢复选项,则需要下载这些文件以使其重新正常工作。 

开始之前 

你的 Surface 附带 Windows 恢复信息,可使用它恢复 Surface 或将其重置为出厂状态。 请在下载恢复映像前始终先尝试这样做。 

若要了解详细信息,请参阅以下链接。

必备条件 

若要下载恢复映像,你需要有一个 U 盘。  

  • 对于大多数 Surface 型号,你的 U 盘容量至少应为 16 GB。

  • 对于 Surface RT 和 Surface 2,你的 U 盘容量至少应为 8GB。

下载恢复映像前,请将 U 盘格式化为 FAT32。

Select your Surface

Choose a product and enter the serial number. Find your serial number

Select your Surface product from the drop-down menu to load an image to assist with locating your serial number.
Required
Locate your serial number using the selected Surface product image and provide it here.

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