Camera does not work in Windows 10

Is van toepassing op: Windows 10

If your camera is not working in Windows 10, it may be that the drivers are missing after a recent update, your anti-virus may be blocking the camera, or your privacy settings may be set to disallow camera access. Here's how you can check if your camera isn't working and how you can fix it. Please try the following steps in order. 

1. Check your privacy settings

If you recently updated Windows 10, you may need to give apps permission to use the camera. This is because in newer versions of Windows 10, some apps don’t have default access to the camera. 

To let apps access the camera, select the Start button, and then select Settings  > Privacy > Camera. Then turn on Allow apps to access your camera.  If this toggle is grayed out, enable Allow access to camera on this device. If you do not see this option, you will need to ask the administrator of the device to enable this setting for you.  

After allowing access to the camera, you can choose which apps can access it under Choose which apps can access your camera.

Select apps that can access your camera

To learn how you can configure your camera privacy settings in Windows 10, go to this Windows Community (in English) page.  

2. Check your antivirus software

In your antivirus software settings, look for settings that block access to your camera or permission to use your webcam. For help, visit your antivirus software company’s website. 

3. Check for an outdated webcam driver

Another possible cause could be an outdated webcam driver.

  1. Select the Start button, enter Device Manager, and then select Device Manager from the search results.
  2. Find your webcam under Imaging devices or Sound, video and game controllers.
  3. Press and hold (or right-click) the name of your webcam, and then select Properties.
  4. Select the Driver tab, select the Driver Details button, and look for a file name that includes stream.sys. If it’s there, your webcam was designed before Windows 7 and you'll have to replace it with a newer webcam.
  5. If you don't find a file name that includes stream.sys, try rolling back your webcam driver.

4. Roll back your webcam driver

  1. In Device Manager, press and hold (or right-click) your webcam, and then select Properties.
  2. Select the Driver tab, select Roll Back Driver, and then choose Yes. Note that some drivers don’t provide a rollback option.
  3. After the rollback is complete, restart your computer, and then try opening the Camera app again.
  4. If rolling back didn’t work or isn’t available, uninstall your webcam driver and scan for hardware changes.

5. Uninstall your webcam driver and scan for hardware changes

  1. In Device Manager, press and hold (or right-click) your webcam, and then select Properties.
  2. Select the Driver tab, select Uninstall > Delete the driver software for this device, and then select OK.
  3. In Device Manager, on the Action menu, select Scan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your PC, and then try opening the Camera app again.
  4. If your webcam still doesn’t work, look for help on your webcam company’s website. 

6. My camera isn't found in Device Manager

If your camera isn't found in Device Manager, first try using the camera with a different port on your device. If that doesn't work, try these steps: 

  1. In Device Manager, on the Action menu, select  Scan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your computer, and then try opening the Camera app again. 

  1. If your webcam still doesn’t work, visit the webcam manufacturer’s website. 

7. Find answers in the forums

If the previous solutions don’t work, try searching for similar problems in the Microsoft Community forum for Windows Camera. If you don’t find a solution, please share details about your experience there, and check back later for responses.

8. Submit feedback

If you've tried the steps in this article and don't find a solution that works, please use Windows Feedback Hub to file a bug. This helps Microsoft find the root cause of this problem. 

Please include details about what you were doing, or specific steps you were taking, when the problem occurred. Please be sure to use Recreate my problem when you submit your feedback in the Feedback Hub.  

Open the Feedback Hub

For help submitting feedback with Feedback Hub, see Send feedback to Microsoft with the Feedback Hub app.

If you need more help, see Camera app and webcams help