OneDrive not connected
If you cannot sign in to your OneDrive account, or OneDrive says OneDrive is not connected, let us guide you through the steps to get syncing again.
Sign in
Check whether you can sign in to your OneDrive account online.
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If you can't sign in to your Microsoft Account, visit Can't sign in to Microsoft account.
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If you can't sign in to your your organization's OneDrive account, try to reset your password or alternatively, please contact your organization's IT Admin.
Check for updates
If you can sign in to OneDrive online, but not on your computer, check for updates.
If your computer is up to date, reset OneDrive.
Reset OneDrive
Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset. Learn how.
Unlink OneDrive
If you're still having problems, unlinking and re-connecting your PC to OneDrive can help solve some sync problems. Learn how.
Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset. Learn how.
Unlink OneDrive
If you're still having problems, unlinking and re-connecting your PC to OneDrive can help solve some sync problems. Learn how.
Learn more
Need more help?
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Contact Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. |
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